CasaFórumCasinosPokerStars Casino - discussão geral

PokerStars Casino - discussão geral (página 3)

há 2 anos por Audreyechene
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7.439 visualizações 49 respostas |
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12 3
dadan
há um mês

Yes, so you are basically waiting for a classic document approval. As Radka said, most of the time casinos don't do these processes over the weekend, so you will have to wait even though I know it's not pleasant.

Anyway, since you've received almost everything, I wouldn't worry too much, that is, if I understand correctly that you've received 14k. In that case it will probably be a matter of time before you get the rest.

If on the other hand you didn't get it, then we'll have to wait for the check, because it's often normal for a player to be verified with a big win like that.

I will keep my fingers crossed. 🤞

Jaro
há um mês

Não 14000 está em processo de pagamento

430 bloqueados em seu site


Traduzido automaticamente:
há um mês

Eu escrevi errado

Estou esperando € 14.000

E 430 está bloqueado no poker stars


Traduzido automaticamente:
dadan
há um mês

I also thought it was like this it's okay. Nevertheless, what I said still applies and we can stick to it. I hope the verification process goes through without any issues and you get your money.

If something unpredictable happens, I'll be here.

há 3 semanas

Criei uma conta há 15 dias, enviei os documentos que eles pediram e depois enviei mais, mas, embora tenham me dito que os documentos estavam corretos, eles não os verificaram e não consigo fazer um saque.


Enviei o que pediram e me disseram que tenho que esperar devido ao volume de trabalho do departamento que está fazendo a verificação. 15 dias!!!


Traduzido automaticamente:
Greco
há 3 semanas

Hello, I was looking to see if you have filed a complaint and from what I saw, you have. You did the right thing because we give casinos exactly 2 weeks to resolve both withdrawals and KYC when necessary. I think that is enough time for the documents to be approved and even though they were, I don't understand why the verification was not successful. 

Are there still some documents you have to send or not? Did you ask what specifically is the reason for not being verified? 

Anyway, our team will be here now to try to help you.

We'll see what happens.

há 3 semanas

O problema foi resolvido há alguns minutos. Obrigado!

Traduzido automaticamente:
Greco
há 3 semanas

Thank you very much for the good news! I'm glad it is over for you.

In case you ever need something else, we will be here 🙂

há 3 semanas

Hello !


I made two deposit and i dont get to my balance. In the help center nobody response. Please help me ! filefile

roncsekmate78888
há 3 semanas

Do you mean that the deposit didn't reach your casino account? Right?

Have you tried to contact the live chat and the support by email as well?

What about your payment provider?Try to ask if everything is okay on their side as well, and let us know, please.

12 3

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