CasaFórumCasinosRocknReels Casino - discussão geral

RocknReels Casino - discussão geral (página 14)

 por Prowling1
|
38.160 visualizações 277 respostas |
|
1...13 14
wobble757

I am glad your case has been resolved and you received your money.

Unfortunately, Kristina is not able to see your posts here, nor will she get notified anyhow, as she is on our complaint team.🤷‍♀️

How long did you wait for your withdrawal, if I may ask?

They are also thepokies.net and royal reels and they blocked my account after a complain was made on the pokies.net site about missing withdrawals and the no license as may this year it was cancelled they are the worst site so far I’m owed around 5k not to mention another issue and I’m now complaining to Curacao egaming

michaelmaio245 can you direct msg me or email me I am starting class action against site my email is amy.lee190@yahoo.com and anyone else whom would like to add to this feel free

Amzz777

Hey, I see you've taken matters into your own hands. If you wouldn't mind, feel free to share with us where you got to and how it was resolved. 

However, I have a feeling you're talking about a different casino. Do you also have something to say about this or did I just misunderstand ? 

Jaro

They are actually all the same casino royal reels rock n reels and pokies.net owned and operated by same people

Editado pelo autor
Amzz777

Yes I understand that but there are other threads for other casinos so I try to avoid that some other casino will be talked about in a thread that is not intended for it. It can confuse other players and me too. 🙂

Jaro

Understandable but if they are all owned and operated by the same people and the issues are the same across all sites including no license what’s the issue doing it like I have

Amzz777

Of course, if you have the same problem in each of them, you can also write here because it also concerns the casino the thread is about. But if you write about three different casinos, even if they are from the same owner, then it won't all belong here. I say this because I know that some players mix two casinos and write about both of them in just one thread, and the situations are not exactly the same, so then I try to avoid misunderstandings. 😉

No worries maybe should have posted that i had the same problems across all sites

Amzz777

If you don't want to, it's not necessary, but if you'd like to start writing something for another casino, or have some discussion with some players about it, feel free to find a thread for that particular casino. 

Thanks 🙂

Reclamação aprovada pelo Casino Guru, mas classificação não rebaixada! Crítica sobre um cassino (fraudulento) aprovada, mas crítica ao Casino Guru não aprovada em conexão com a revisão de cassino fraudulento!

Classificação final: Reprovado pelo meu site pela primeira vez. Como vocês me trataram como uma pessoa que acabou de ser enganada/roubada em 20 EUROS de um cassino que vocês classificaram com 6 estrelas de um total de 10!

Traduzido automaticamente:
BorisO

Hi there.

There must have been some misunderstanding. Let me help you with that:

The severity of the issue defines the amount of black points the casino gets; if the disputed amount is low, also the amount of black points is lower, and as a result, the Safety Index won't change. Sadly, this is the case. The desputed amount of 60€ as stated in the complaint is not enough to put the casino down in terms of Safety value.

"The number of black points represents how serious we consider a certain complaint to be. The black points are an outcome of a complex formula which takes into account several variables like the total disputed amount, the likelihood that player/casino was right and how good is the related licensing authority."

I'm sorry.


Editado pelo autor

Olá de novo,

obrigado pela resposta, mas nunca mais pedirei ajuda! Para mim, 60 euros é um bom centavo, mas se você pensa o contrário, então nossa conversa acabou completamente!

Boa sorte!

Traduzido automaticamente:
BorisO

No one says that 60 euros is not a good penny, as you said. Just please understand that our system works accordingly to the amount stated in the complaint and gives black points for each unresolved complaint to the casino. Then the safety index is lowered every time this happens.

Therefore, if your complaint was unresolved and the amount was 60 euros, it is not possible that the safety index will fall to the bottom.

Do you understand that better now, perhaps? I hope you do.

Please also know that for us every complaint is important; no matter the amount of the money, we always try to get it solved the same.

No meio do nosso bate-papo, recebi os parabéns por meio de uma resposta automática do Casino:


Rock n rolls

O bônus "Bônus de Primeiro Depósito (Slot)" expirou

Caro Boris Ognjenovic

Valor: 60,00 EUR

Data de término: 31/12/2024

O bônus "Bônus de Primeiro Depósito (Slot)" expirou


Atenciosamente,

Ekibi do Rocknreel

Ir para a página


PS: Eu ficaria feliz se você marcasse uma distância clara deste cassino e não tomasse medidas drásticas para diminuir de 6,0 para 0, mas você ganharia alguns pontos de qualquer maneira!

Ninguém está lendo agora que você não está fazendo nada e agora estou encerrando toda a "colaboração" que tive até agora com o CasinoGuru e de agora em diante serei - "invisível"!


Traduzido automaticamente:
BorisO

It's a pity if you see it and want to do it that way. I think Radka and Romi have explained it to you quite well and I would just repeat myself. It's a system that has been in place for a long time and until a better one is invented, we'll do it the way we have it set up. Not everyone will always like it, but that is the way it is.😕

Você escreve as regras, você decide, nós, membros, julgamos se está certo ou não!

Infelizmente, creio que você não fez nada, pelo contrário, os fatos são estes:

Depositei 20 euros, ganhei um bônus de 200%, com 60 euros não consegui jogar nenhuma partida e depois de cerca de 1,5 mês o cassino levou todo o dinheiro!

Na Suécia, você denunciaria imediatamente uma fraude como essa à polícia, os proprietários receberiam multas altas e o estado devolveria o dinheiro!

O que você fez? Sinta-se à vontade para descrever, mas temo que a resposta será - em branco! NADA!

Eu teria vergonha de assinar meu nome e dizer o que você diz, em palavras simples:

O cassino tem o direito de roubar quantias menores de dinheiro sem penalidades!

Traduzido automaticamente:
BorisO

Okay, but I don't think we did nothing. The casino got black points which affect its rating, but the point was that since the amount is not so high, the points were not much either. But I don't mean to say that €60 is not enough. It is evaluated by a system and one such bet cannot sink the whole casino to zero or simply to a small safety index. If you had a car wash, for example, and two hundred people came and one had a problem because the machine gave them 50 cents less, should the whole business sink too? It could have been a mistake, yes, maybe you wouldn't go there again, but that's not the reason. 

We also tried to contact the casino, but when nobody answers you, then it's hard to solve something. We are a mediator trying to help the players, not the police. 

No casino has the right to take a player's money on the basis of nothing, but sometimes you know that there are casinos that don't respect the rules very much. It happened in this case, and since you say that in your country there would be a penalty and your money would be refunded, then I don't see any reason to play in other casinos.

So I guess that's about it.

1...13 14
Ir para a páginade 14 páginas

Adira à comunidade

Deve ter sessão iniciada para adicionar uma publicação.

Registar
flash-message-news
Notícias do Casino Guru – Siga as notícias diárias da indústria do jogo
Trustpilot_flash_alt
Qual a sua opinião sobre o Casino Guru? Partilhe a sua opinião
Siga-nos nas redes sociais – Posts diários, bónus sem depósito, novas slots e muito mais
Subscreva a nossa newsletter para obter os mais recentes bónus sem depósito, novas slots e outras notícias