há um ano
Hey.
According to the review it is not forbidden, though I would ask the chat operator and save the reply for further use - just in case.
Sol Casino - discussão geral (página 2)
há um ano
Hello guys! How many of us here with have a withdrawal request awaiting additional check? I am just curious. I initiated on 02.26 and one more on 02.28.
há um ano
Hello Nanika.
To learn a bit more about your situation, what seems to be the issue? Any concerns? Let us know how are your withdrawals proceeding. 🤞
há um ano
My withdrawal request is under addition check, they are checking my betting history for unfair gambling whatever it means. I think this check is unnecessary and I'm just curious, how many people is in this situation too besides me.
há um ano
I thought as much. Well, the casino must initiate such a check to be sure no fraud was committed. Only after the conclusion is made the situation should become clearer. The casino feels it is necessary, or alternatively, such a check can be completely random - triggered by the system.
One way or the other, if you have not done anything against the rules, you should be fine.🤞
há 11 meses
When you loose few thousands euro you will receive:
"We would like to tell you good news!Your profile has gotten a personal VIP service.If you have any questions or difficulties during the gameplay you can e-mail us. Also using a chat on our site you will be transferred to a personal manager.Now the maximum time for consideration of the cashout request will be 2 hours but you can write your personal manager to speed up this process.Аn individual bonus program is аlso available for you. You can contact us in any convenient way to activate personalized offers that are calculated individually. No deposit bonus is available after depositing a total of 300 Euros and deposit bonus from 150 Euros. Operations made from the moment of withdrawal, accrual of cashback, activation of other personal or no deposit bonus are taken into account. For the deposit personal bonuses the wager is 35, and for no deposit bonuses is 3.How would it be more convenient to contact you? I would be grateful for your feedback!If you have any additional questions, please contact us.
We will be glad to help you!"
When you will try to withdraw good winnings, you will receive message about additional verification, now 2 hours withdraw 😀
há 11 meses
So do I understand correctly that you did the additional verification and then the withdrawal arrived within 2 hours as promised ? I think it's nice if the casino respects its players and treats those who have spent quite a lot as loyal. 🙂
há 11 meses
Tô na luta pra fazer a primeira retirada do Sol Cassino tem 13 dias,Mesmo enviando todos o documentos eles falou que tem uma verificação Adicional de 31 dias,Algo totalmente desnecessário isso deveria interferir nas recomendações do cassino guru sobre esse cassino,Já fui pra esse cassino através desta página e passei por essa inconveniência,até por que qual quer cassino que eu me registro eu olho a nota deles No Guru e no Reclame aqui
há 11 meses
Hi, additional verification is sometimes customary in casinos. Of course, it is certainly not pleasant if it should take so long.
However, I was going to recommend that you file a complaint, but I see that you've already done that and now you'll have to wait since Petronela wrote that we give casinos 14 days to resolve the verification or withdrawal.
So in this instance we have no choice but to hold on and see where your case goes. If the casino verified your documents or you managed to withdraw in the meantime, would it be possible to update us? I will wait.
há 11 meses
Quando meu caso for resolvido irei retirar a queixa,mas esse é um dos piores cassino que já vi e o nível dele aqui no Guru não deveria ser alto,31 dias verificando nada por que fiz apenas 13 apostas ao vivo e joguei em slots,então essa verificação adicional deles é algo desleal e desnecessário,Péssimo cassino independente do caso ser resolvido ou não
1
há 11 meses
I understand your frustration, but the casino can choose whether or not to perform any additional verification. Of course, I understand that it is certainly not pleasant to wait and it would be appropriate to give some reason from casino. However, as I said, we will have to wait and see how it goes. I hope everything will be sorted out soon.
há 10 meses
Apesar de já utilizar o site há 2 anos e a minha conta estar totalmente verificada. E antes eu fazia saques com calma. Depois de uma grande vitória, meu saque foi cancelado e me pediram uma nova selfie com meu passaporte e outra selfie com minha certidão de nascimento. Enviei tudo para eles. Agora dizem que meu saque pode atrasar 31 dias devido a verificações adicionais.
Editado pelo autor há 10 meses
Traduzido automaticamente:
há 10 meses
Phew, that's not nice for sure. As far as your documents are concerned, have they been accepted or will they still be verified first and therefore it may take up to 31 days ? I would like to point out that we give casinos 14 days to resolve the withdrawal process, so if nothing is done in that time and you have no new information, then you can file a complaint with us.
However, do you think you can try to be patient and wait and see how the whole thing develops and let us know if you have anything new ?
há 10 meses
A princípio cancelaram meu saque e pediram documentos. Enviei, meus documentos foram aprovados e criei novamente uma solicitação de saque. Agora dizem que esta é uma verificação adicional da minha conta. Bem, enquanto espero, escreverei se tiver alguma atualização.
Editado pelo autor há 10 meses
Traduzido automaticamente:
há 10 meses
It will certainly be useful if you have something new to write to us. I understand that this is a supplementary verification, but 31 days for a couple of documents is quite a lot for me. We give casinos 14 days, so if you don't have any updates as I mentioned, you can then use our free feature - the complaint.
However, I correctly gather that the documents for the additional verification have not yet been accepted, yes ?
I will wait for the answer.
há 10 meses
você me entendeu mal) todos os meus documentos já foram aprovados) Foi o que me disseram em apoio: "Temos o direito de limitar a possibilidade de saque de fundos no prazo de até 31 dias corridos para verificar a conta quanto à presença de jogo injusto."
Traduzido automaticamente:
há 10 meses
Allow me to step in, if you don't mind.
This is kind of an additional verification, it seems - your gaming activity check. Usually, it may take up to a month because cooperation with the game provider might be requested. I understand it is a nuance to you, but as far as I can tell, there is still a chance this check will possibly end sooner.
One way or another, for now, I'd say we have to wait. 🤷♂️
há 9 meses
I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.
há 9 meses
Você não é o único, todos têm o mesmo problema. Assim que você ganhar uma grande quantia, sua conta estará sujeita a uma verificação de 31 dias. Já se passaram 22 dias e ainda estou aguardando uma resposta do suporte. Parece-me que atrasam deliberadamente todas as verificações quase até ao último dia, esperando que perca o seu dinheiro no casino.
Editado pelo autor há 9 meses
Traduzido automaticamente:
há 9 meses
I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.
há 9 meses
Hello, I see you have the same problem as other players who played here. I think it's not right if the casino can't give you any answer during these days and you don't know where you stand. It would also be good to know the reason why they blocked your account, but I can see that it is difficult to get that information.
Anyway, since this is sports betting, I would recommend you to file a complaint at one of these links, and hopefully they will try to help you:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Are you in ? If so let me know how it goes.
