há 3 meses
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Swiper Casino - discussão geral
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há 3 meses
ive won some money on this online casino 2 weeks ago, it wouldn’t let me verify myself at first, after a week of waiting they asked me to verify myself which was such a challenge after so many back and forward sending and waiting days for a response I think I am verified but now they are saying I need additional documents but won’t tell me what additional documents I need. I’ve so far sent in bank statements, photo id, selfie photo of myself with my I.d and their website in the background, verification that my card is mine. I’ve been back and forth on the chat about 40 times. I’ve emailed them and now there email addresses don’t exist. This is getting ridiculous.
há 3 meses
Hi!
Seeing such struggles is always depressing. Any requests that the casino makes of the players should be precise and easy to understand. I would like to state without further ado that you made the right decision in filing the complaint. Please be prepared, though, the procedure will take some time to complete as we give the casinos time to process the KYC and process the withdrawal. It is not good that the email address appears to be nonexistent. Might they have social media accounts? It occasionally works.
I assume you have already attempted to ascertain what you must supply, so until someone from the casino clarifies further, I fear we will only be able to speculate. 🙁
Whatever the situation, we greatly value any updates that you provide.
há 3 meses
I have won some money on this casino and they are making it so difficult to withdraw my winnings. I’m trying to do a complaint as I have been waiting a couple weeks now and nothing. I tried to email both their emails and now they apparently don’t exist. Has anyone used this casino before and can give me some feedback
há 3 meses
Hopefully, players will get around to sharing their stories soon. There is not much I can do, based on the complaint and empty user feedback sections. 🙁
há 2 meses
Há 2 semanas que tento retirar o meu dinheiro deste casino, mas o meu levantamento é rejeitado e sempre dão desculpas porque ainda não podem pagar. Primeiro eles pedem documentos repetidas vezes, depois que finalmente tenho minha conta confirmada, dizem que o pagamento não foi realizado por causa do banco e depois faço outro saque e dizem que tenho que confirmar a conta, embora já esteja confirmada. ..
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há 2 meses
Have they asked for some additional document that you did not provide, perhaps? Sometimes a casino can do that.
I also saw your complaint here with our team, and Tomas needs some questions to be answered, so please update him whenever possible.
Keep us informed about any progress, please.
há 6 dias
Sabem quem me pode ajudar
há 6 dias
Há mais de uma semana que aguardo . Só me respondem que tenho que aguardar . O que posso fazer ? A vossa ajuda
há 6 dias
Hi, I'm sorry you've been waiting a while for your withdrawals. Did the casino tell you any indication why they have a delay? Was it necessary for you to verify with the casino? Is this your first withdrawal?
Please let me know.
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há 6 dias
Swiper casino não paga !!! Já mandei emails não respondem ! Diziam que pagavam em 3 dias . Desde dia 25 setembro que aguardo . Email de registo : mirandasantossandra5@icloud.com
pode ajudar ?
há 5 dias
They do pay just takes a very long time mine took 4/5 weeks if I remember correctly
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há 5 dias
Obrigada pela resposta , mas diziam ser 3 dias . Não respondem aos emails .
não acho normal
há 5 dias
Já vão 10 dias
há 5 dias
Não respondem 🥲
há 5 dias
The done the same to me took 4/5 weeks it said 3 days then they said 5 days then 3 days again on the chat I went through the same
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há 5 dias
Obrigada
há 6 dias
Swiper casino não paga !!! Já mandei emails não respondem ! Diziam que pagavam em 3 dias . Desde dia 25 setembro que aguardo . Email de registo : mirandasantossandra5@icloud.com
pode ajudar ?
há 5 dias
We give casinos 14 days to sort out everything necessary around withdrawing the money. If they can't, then you can let us know and we will try to help. If they also ignore you, you can file a complaint with us, but I would personally give it some more time. If you were told you had 3 days to get your money back and it didn't happen, that's not the best way for the casino to advertise itself, but two weeks is necessary for us to contact the casino in such cases.
Do you think you could hold out and wait for the money to come in or for the casino to contact you?
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há 5 dias
Solicitei um saque no dia 19 e depois de esperar aprovação por mais de 15 dias, me informaram por e-mail que o saque não teve sucesso. Pediram paciência e desculpas via chat. Fiz o saque novamente e tenho que esperar novamente? Posso fazer outra coisa? Tenho dois saques para fazer, pois não me deixam sacar tudo de uma vez.
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há 5 dias
Não tem Swiper?
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