Verde Casino - discussão geral (página 11)

I wrote in chat and they told me to write to support@... to remove the access limits.. did they tell you the same thing?

Ho scritto in chat e mi hanno detto di scrivere a support@... per rimuovere i limiti di accesso.. anche a te hanno detto così?

They also write to you in chat to change your email password, tell them the new password. send an email saying you are not addicted to gambling... all blah blah blah to prevent me from accessing...

I'm losing hope now, the money will be lost

anche a te in chat scrivono di modificare la password della mail, comunicare a loro la nuova password. mandare una mail con scritto che non sei dipendente dal gioco... tutto un bla bla bla per non farmi accedere ...

ormai perdo le speranze, i soldi saranno persi

I see that you also had the same experience but according to what I saw you also got paid yes? Did the casino explain to you why they blocked your account? Is this just some kind of investigation? Could you have made a normal withdrawal later and played on? 🤔

It would be good to write from one account and not from multiple accounts and get the feeling in the players that several players have managed to cross the same thing here. Would it be possible to do that and therefore not create a fake conversation? If you don't stop this, you will be banned from the forum.

I certainly wouldn't give a changed password to anyone, they don't have the right to ask anything like that. 

Anyway, when you talk about addiction, have you ever mentioned to the casino that you're addicted? I saw that mentioned in your complaint. If they ask you to send them an email like that, and you have to write to them, I don't see the problem, but of course only if you are not really addicted. 

Don't lose hope, I see that the casino also replied in the complaint and it is possible that it will be solved somehow.

Just be patient. ☘️

Of course I replied that I'm not an addict... in fact I wasn't playing while waiting to receive the payment and they blocked me.

Now I did what they ask... let's see if they give me access to my account without losing my money

Certo che ho risposto che non sono dipendente... anzi non stavo giocando in attesa di ricevere il pagamento e mi hanno bloccato.

Ora ho fatto quello che chiedono... vediamo se mi danno accesso al mio account senza perdere i miei soldi

Definitely, you have done well and therefore it is important to cooperate with the casino. If you are not sure about something, feel free to write. Also, it's good to share new things in the complaint thread first of all, because that's where the expert is dealing with the situation. 

I hope the case will turn out well.

Now the problem is that as soon as I open the chat someone is hacking the account and asking to change the email to access my account.

I am very worried about losing the mysteries 5195 euros

Ora il problema è che appena apro la chat qualcuno sta hackerando l'account e chiede di cambiare la mail per poter accedere al mio account.

Sono molto preoccupato di perdere i misteri 5195 euro

So if they hacked it, they'd probably change the email themselves, wouldn't they? What makes you think someone hacked your account if they're only asking you to change your email. Don't change it. 

Anyway, it's the casino asking you to do it, or is it live chat?

Payments received...

Pagamenti ricevuti...

So that's perfect news, after all you wrote I thought it wouldn't happen anymore. 

Could you please update your complaint that you have received the money. 

I look forward to see that and hope you don't run into anything like this again in the future. ☘️🤞

The verification now takes longer than a week. The payout is rejected accordingly. I have never had a payout delayed for so long before.

When should I file a complaint?

Die Verifizierung dauert mittlerweile länger als eine Woche. Die Auszahlung wird dementsprechend abgelehnt. So lange wurde eine Auszahlung bei mir noch nie hinausgezögert.

Ab wann sollte ich eine Beschwerde einreichen?

@denni7 brother verification is completed within 48 hours in verdecasino,

what is your registered email in the casi

no,

We usually give casinos 14 full days to proceed with the withdrawal before we can intervene. So it is up to you when and if you file a complaint, we will surely try to help.

May I ask if this is your first withdrawal request at this casino?

How would you help this player by knowing his email, please?

Do you work at this casino, perhaps?

It is not safe to share this kind of information, and we always suggest our users not to do that, you know.

Yes, my first withdrawal request. The casino has now approved my verification. I noticed late that I had an email from the casino requesting a selfie of me with a picture. There was no mention of this on the casino website, just "being processed". So a note to the others, if it takes an unusually long time: check your email inbox too.

The payout is not here yet, but will surely come soon, it's not a big amount anyway 🙂

Ja, mein erster Auszahlungsantrag. Das Casino hat meine Verifizierung nun genehmigt. Ich habe spät gemerkt, dass ich eine E-Mail vom Casino hatte, die noch ein Selfie von mir mit einem Bild gefordert hat. Auf der Casino-Seite stand nichts davon sondern nur "wird bearbeitet". Also ein Hinweis an die anderen, falls es ungewöhnlich lange dauert: Kontrolliert auch euren E-Mail Posteingang.

Die Auszahlung ist noch nicht da, wird aber sicherlich demnächst kommen, ist sowieso kein großer Betrag 🙂

brother what is your email address,

you will receive withdrawal within 2 hours

That is an important thing to do, to check the emails, for sure. Sometimes this kind of emails can even finish in a spam folder, as it happened many times to lot of users.

I am glad that it is going well now, and please inform us whenever you receive your money.

I believe that I have already asked you what is the reason for asking the email address from this user, please?

This is a confidential information and is never good to share it on forum.

Please explain to us how could you help this player to get his money, as you say.

We won't be happy to get you restricted from this forum because of a suspicious activity you actually do with this kind of offer.

Unfortunately I forgot to answer you,

yes I have already received my money!

Ich habe leider vergessen dir zu antworten,

ja ich habe mein Geld bereits erhalten!