há 5 meses
Se desejar discutir algo relacionado com ViperWin Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
ViperWin Casino - discussão geral
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há 5 meses
Para sacar dinheiro, o cassino exige verificação da conta. Eles exigem TODAS as transações que fiz durante um período de 3 a 6 meses, incluindo todos os detalhes (para quem e quanto dinheiro). Isso é normal? Eles têm direito a esses dados?
Além disso, é da carteira Jeton, onde você não pode baixar um extrato ou arquivo PDF, apenas pode fazer capturas de tela das transferências. Enviei a eles várias capturas de tela de transferências (sem detalhes de quem foi a transferência) e eles rejeitaram minha verificação várias vezes por causa disso. O que posso fazer para ser verificado e receber meus ganhos? 
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há 5 meses
Hello, I think this is a pretty standard document that the casino asks you to provide, so you will need to send it in to successfully verify and withdraw money.
If I understand correctly, was your document rejected because you hid certain things or because it was a screenshot ? In this case, I would cooperate with the casino to get you through the process and withdraw as soon as possible.
What do you think, will you do that too ?
há 5 meses
Oi
Não escondi nenhum dado, só que não é possível baixar extrato na carteira Jeton como em outros bancos. Eles estão pedindo algo que não pode ser feito na carteira jeton.
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há 5 meses
Ah so the problem is in the screenshot. I assume you have already told the casino what the situation is and that it is not possible. What did they tell you? Did you also try to write to Jeton support to see if they could do something like that and send you a pdf to your email if you can't do it yourself ? Or is this not an alternative either ?
há 5 meses
O Viperwin insiste em fazer capturas de tela com todos os dados visíveis, o que não é possível no site do jeton como em outros bancos.
Escrevi para jeton e eles disseram que eu só poderia tirar screenshots do histórico de transferências e enviei essas screenshots para o viperwin
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há 5 meses
I see, and so if you tell the casino what Jeton told you, don't they also have an alternative or an idea how you could provide the casino with something similar ?
If you don't know how to get anywhere and verify yourself and you keep running in circles, you can contact us and file a complaint.
I know that sometimes casinos insist on what you have to provide but it is not always easy, especially if it is not possible like in this case.
So feel free to let me know if you decide to take any other action. 🙂
há 5 meses
Hi, I am also facing real issues with the Viperwin account verification process. After depositing 30 EUR and playing some Roulette I deposited 400 EUR. Now my account stands at 500 EUR. Viperwinasked meto verify my accountby uploading a copy of my passport which went well. Later I had to upload documents to prove my home address. I uploaded my home ohone bill, it was declined for no reasons. I uploaded my mobile phone bill but was rejected. I uploaded my energy bill but it was rejected. My last document was my gas invoice but it was rejected also. Always without obvious reasons. When talking to the onlinechat they only tell me send the documents again by email which I did. Their email response is "You need to upload any documents on our website". I have spoken to them by chat and email 15 times or so but they are not willing to resolve my issues.
Would it be helpful to bring my case to the attention of the local gambling authority they are licensed with?
há 5 meses
Seeing such poor support, especially when players need to pass one of the most important steps, which the KYC undeniably is, makes me quite angry. In my eyes, failing support is the worst part, and it may ruin the whole casino experience for good.
Well, I'll try to be practical: some casinos don't accept certain utility bills, online bank statements, or cell phone invoices. I'm quite sure we all feel chat operator or support worker should explain whether this may be the issue. Frankly, I can't tell if this applies to you, and I presume you would not get a much better answer if you asked. Could you perhaps try uploading a bank statement showing your full address and name? Except for poor document quality or the wrong format, I can't think of a better alternative for all these you mentioned.
I also fear the licensing authority would not be of any use at this point. Can't say Curacao is considered very responsive, it may take ages to get vague reply. 🤷♀️
Speaking of which, for how long have you been struggling witht he KYC?
há 4 meses
Hi,
thank you for replying. After 5 weeks of fighting and bombing them with myriads of documents to get my address proven they finally surrendered and accepted my proof of address. But they even did not send me any notice of accepting, their website just mentioning "apparently no proof of address is required" which is strange.
Anyway, lets see how it goes with withdrawals later on. Will keep you posted.
All the best.
há 4 meses
Thank you for this positive update, as I could call it. We will wait to hear about your experience, which, hopefully, will be only good from now on.
All the best of luck.🍀
há 2 meses
Olá, estou com problemas para sacar 200 euros do viperwin mesmo tendo tudo em ordem com documentos e identificação. O que devo fazer?
Alguém pode me ajudar?
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há 2 meses
Hello.
Do I understand correctly that your account at this casino is fully verified? When exactly have you requested the withdrawal and what kind of problem is there?
Please provide some more information regarding this so we can try to help you out.
We'll wait for your reply.
há 2 meses
Bom dia Romi, sou Canale Luca, solicitei um saque de 200 euros em 21/08/2024. Disseram-me que o pagamento começará em três dias úteis, mas ainda está em status de aprovação. Também me disseram que está tudo bem, não há problemas, mas o dinheiro ainda está disponível na conta Viperwin. Não é justo, também porque tive algumas despesas de saúde inesperadas e preciso delas. Obrigado pela sua ajuda, espero que consiga.
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há 2 meses
Hello.
Do I understand correctly that your account at this casino is fully verified? When exactly have you requested the withdrawal and what kind of problem is there?
Please provide some more information regarding this so we can try to help you out.
We'll wait for your reply.
há 2 meses
Bom dia Romi, o pedido de saque foi feito no dia 21/08/2024, antes de efetuar o saque perguntei se tinha os documentos para solicitar o saque, me responderam que sim e o prazo seria de três ou quatro dias úteis, agora já se passaram 5 dias e o dinheiro não saiu e o saque ainda está em fase de aprovação
Editado pelo autor há 2 meses
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há 2 meses
Tudo ok, o dinheiro já chegou
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há 2 meses
I am glad that you have received your money. May I ask which withdrawal request you used?
há 2 meses
Por transferência bancária
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