Hi. If you would like an answer to your question from the casino, the best thing to do would be to ask the casino directly, either in support or live chat, who would be able to answer your question. What do you think ?
Anyway, when you say that you had a problem with the casino in the context of what you are writing, what was the specific problem ? What exactly happened that you couldn't withdraw your winnings ?
Acontece que não tenho como te escrever já que você fechou minha conta, por conta de uma reclamação que comecei com você, porque fiz um depósito, perdi, fiz outro, ganhei uma pequena diferença mas eu certifiquei-me de ter colocado x3 em jogo. depositado assim eu estava em condições de sacar, o problema é que quando consegui o saque dois dias depois eles bloquearam minha conta e eu não pude mais ter acesso a ela. dps para iniciar a reclamação com você, eles devolveram o saldo da minha conta, mas não me permitiram acessar minha conta e a bloquearam. Depois que pedi que me deixassem jogar, eles apresentaram argumentos vagos e incoerentes dizendo que detectaram atividades suspeitas!!! Estimo que a atividade suspeita teria vencido... de qualquer forma, perguntei aqui porque não posso falar com eles, na verdade estou prestes a iniciar uma reclamação junto à autoridade que concede as licenças porque é escandaloso que fechem o seu conta quando quiser sacar seus lucros (que não foram muitos) me acusando de ter jogado x3 o depósito com a intenção de sacar meu depósito!!!, que tipo de acusação é essa???? Jogo exatamente o necessário para poder sacar o pouco que ganho!!!
É por isso que foi minha intenção que o casino o avisasse aqui, se não sair da minha conta irei reportar à autoridade que emite as licenças.
Muito obrigado e espero que o que escrevi seja de alguma utilidade.
Facundo
I have read your complaint about this casino and therefore, in my opinion, it would be best if you filed a complaint with an authority. It seems like the only reasonable solution, since the casino is stalling the firm position. I'm not sure if it would be successful, but you can at least try.
If you go for it, please let us know.
egarding my account closure at Windetta Casino:
CLOSURE AND TERMINATION BY US
14.5. Windetta in its turn, reserves the right to close your account at any time and terminate the Terms of Use and send you a written notice about it by using contact details in your account. In the event of any such termination by us we shall as soon as reasonably practicable following a request by You, refund the balance of Your Account.
They closed the account without any notice overnight. You can also see how they stick to the rules that they themselves outlined in their regulations. Wishing them bankruptcy is not enough. (:
I hope everyone wins as much as possible to make this happen.
Well, do you at least know the reason?
What was your latest dealing with them about? Any notices previously made by the chat operator or support
I'm quite convinced this isn't the first time some casino has closed your account, though I may be wrong, of course.
me diga vc recebeu ?
Hi. I can see that you have already submitted your complaint with our team and they are examining the case and doing their best to get it solved.
This casino has got pretty good safety index, as you can check yourself just by clicking on this link. There are some complaints from the players and our team is always working hard on every each of them. So fingers crossed here.
For now I'm kindly asking you to be patient and in the meantime if you have any questions do not hesitate to contact us please.
Did you have maybe some news from the casino?
Same problem here. Won a small amount, went from 60BRL to 200BRL, requested withdrawl and then on the other day woke up not being able to login on my account as it states "User is disabled because of a gambling addicion" lol what's that.
Hi, have you ever self-excluded yourself from a casino, or requested to do so in this one ? If not, did the casino tell you any reason why they wrote to disable your account due to gambling addiction ?
However, I noticed that you have opened a complaint, so our team will try to help you in this situation. I hope we can find out where the problem is.
Mesmo problema aqui. Ganhei uma pequena quantia, passei de 20€ para 250€, solicitei saque e depois já dizia "Usuário está desabilitado por vício em jogo" 😡😡😡😡
Hello, I see you are not the only one who has the same problem. Have you written any emails to the casino in the past in the context of closing your account due to addiction or something similar ? Have you already verified your account here and if so did you pass the verification successfully ?
I think filing a complaint was a good step in this case and our team will try to find out what is the matter. I hope it will be resolved and everything will turn out well.
If you learn anything new, please let us know.
Minha conta é verificada e não consigo realizar um saque via Pix que deveria ser instantâneo, já chamei o suporte ao vivo, já enviei e-mail e ninguém me dá um retorno, e meu dinheiro segue parado.um absurdo com o jogador , um pena , pois gostei de jogar no cassino, mas com o problema na retirada fica difícil querer jogar novamente.
Hi, I definitely understand that it doesn't add to your satisfaction if you can't make a withdrawal and the casino doesn't communicate with you on top of that.
However, how long have you been waiting for your money ? Did you play with any bonus ?
Let me know and we'll see what we can do.
Boa noite gostaria de informar as pessoas que é um grande golpe nos grandes ganhos ganhei 35 mil euros tentei sacar só me deixaram sacar 3 mil e me disseram que se passaram 14 dias úteis se passaram 14 dias e depois de conectar fiz novamente 27 mil euros sumiram da minha conta, como esperado, enviei uma mensagem para eles, não faço ideia do que aconteceu com meu dinheiro.. depois de dois dias enviei novamente e me disseram para entrar em contato com o departamento que lida com jogadores vip, e assim fiz eles clicaram na minha mensagem e me disseram que minha reclamação foi lida e ignorada
Hi, I don't understand, did the casino give you a reason why you don't see your money there ? I have a feeling they didn't give it to you according to what you're saying.
When you mention two weeks, that's exactly the time we give casinos to pay players. According to what I saw, the casino has a limit of 3000 per day, so that's probably why they only want to pay you that much, and there's probably no more per day.
But since your money disappeared without warning, I'd file a complaint on this link and we'll try to find out what's going on.
Think you'll go for it?
Espero poder fazer alguma coisa, mas não os vejo mais respondendo às minhas mensagens
So if they ignore you, in my previous reply I outlined a complaint where our team will try to help you.
Feel free to take a look at it and if you think you don't know what you should do next, go ahead.
I'll be here if you need anything.
Primeiro o que devo fazer?
OK I'll try again, here on this link (green letters, just click on them) you can file a complaint. You describe what happened to you, our team will take a look at it and you go through the same procedure as other players. We'll ask you some questions and if we think the casino has made a mistake, we'll contact them after some time. This is usually 14 days, but depending on the nature of the case it may be sooner.
So I hope I've helped you and that you'll be able to file a complaint.
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