Que justificativa você escreveu para a luxtel? Acho que pensei que não tinha recebido o item, mas ele não foi enviado. Recebi a resposta de que às vezes pode ser difícil saber de onde você comprou. Mas não posso mais prosseguir com a disputa sobre essa transação.
Estranho, eles escreveram assim? Era Revolut? Tente postar uma foto se puder.
Escrevi o mesmo, que não recebi nenhum celular enviado e que o suporte não atende quando tento entrar em contato com eles
Luxtell.eu (registrado em Londres)
Sim, mas não envie uma foto dele e não pode abrir o case novamente, ao que parece. Era Revolut, mas parece muito pouco sério, pois eles o analisam por 30 min.
Same for me, every transaction got rejected in less than an hour.
Before or would take around 24h some times.
Something is very wrong here, i dont even think they look at the transactions anymore or read peoples "Evidence" they just instant cancel it and call it a day.
Hi guys I am not sure if I am allowed to say the Casino, so I won't but I have several transactions from a Non GamStop Casino and these are some of the names on my statements for those...
Nikotpf Pokerprosonlin
Mydeliveryy
Zpaympf Theplatinum
Nikotpf.elegro.Eu
Zpaympf*highrollerwins
I have since found out this is probably a non reputable casino and wondered if I had a chance to recoup my money? I can't do chargeback as they are well over 120 days time limit? I've tried to contact the casino directly they ignore me so that isn't an option
I suspect wrong MCC but I am not 100% sure of this
Do I have any options left?
Any help greatly appreciated. Thankyou
You sure have wrong MCC but you cant do nothing.
The merchant wont chargeback in 98% of cases.
Bank wont chargeback i 99% of the cases
The casinos wont chargeback in 99.9% of cases
See it like a sign that you should stop gambling.
Thanks for the response - so this topic is 247 pages of pointlesses then? Surely not? Surely a lot of people have been successful with this?
Earlier yes.
But lately almost nobody.
In the beggining a couple of the merchants payed back.
After that almost nobody. Banks have helped out som lads out but almost none.
Casino i seen 1-2 case only
Hi Mate.
many moons ago at the start of this thing I managed to recoup all of my losses from everyone you listed there, and wintermads.
now due to the popularity of this thread I believe they’ve cottoned on a bit and are just outright ignoring unless a chargeback or complaint is raised. I was one of the lucky ones right at the start who also helped a few people.
in still out about £400 from a few random people that bank or company wouldn’t refund me so I’ve given up. I think best bet is to raise with FOS now as nobody seems to be up to helping.
Hi Mate.
many moons ago at the start of this thing I managed to recoup all of my losses from everyone you listed there, and wintermads.
now due to the popularity of this thread I believe they’ve cottoned on a bit and are just outright ignoring unless a chargeback or complaint is raised. I was one of the lucky ones right at the start who also helped a few people.
in still out about £400 from a few random people that bank or company wouldn’t refund me so I’ve given up. I think best bet is to raise with FOS now as nobody seems to be up to helping.
Thanks for the explanation. So it appears I'm facing a losing battle - but I still feel like I want to give this a go (nothing to lose?) but I'm not sure exactly what I can do or where to start? When you say "complaint is raised" - what do you mean? How is the complaint raised, via what authority?
(Chargeback option is 100% not available as transactions over 8 months old)
So therefore I don't think I can take it directly to FOS either as I havent complained with my bank (no grounds to do this?)
Can I ask VISA/Mastercard directly?
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
