há 3 meses
I'm glad to hear that, I didn't see it asked anywhere but what payment method did you use ? Do you think you will stay in this casino or will you move to another one ? 🙂
Retiradas em rtbet (página 6)
há 3 meses
Olá chencho_010, o que você teve que fazer no final porque eles ainda não me creditaram o dinheiro e eu estou surtando?
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há 3 meses
Até hoje não recebi o dinheiro sacado em 18/06/24. Estou desesperada. Tudo o que me dizem é que tenho que esperar ou que tenho que enviar e-mails (que não me dizem nada diferente, apenas me dizem para esperar). Pedi a eles o código ARN, que é o que meu banco exige, e eles me dizem que me enviarão (o que ainda não fizeram hoje). Não sei mais o que fazer porque o serviço de atendimento ao cliente simplesmente me diz para esperar. Espero que vocês possam me ajudar!!!
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há 3 meses
Olá bom,
Insisti muito, fiz muitas reclamações por e-mail e depois de 2 semanas, num sábado, eles me pagaram com um saque via VISA. Não jogo mais lá, isso é claro. Espero que você tenha sorte e que seja pago logo porque eles são uns canalhas.
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há 3 meses
Nossa, tenho reclamado todos os dias, falo com as pessoas no chat online e todas me dizem que tenho que esperar.
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há 3 meses
Até hoje não recebi o dinheiro sacado em 18/06/24. Estou desesperada. Tudo o que me dizem é que tenho que esperar ou que tenho que enviar e-mails (que não me dizem nada diferente, apenas me dizem para esperar). Pedi a eles o código ARN, que é o que meu banco exige, e eles me dizem que me enviarão (o que ainda não fizeram hoje). Não sei mais o que fazer porque o serviço de atendimento ao cliente simplesmente me diz para esperar. Espero que vocês possam me ajudar!!!
Traduzido automaticamente:
há 3 meses
Hi, I see you've got yourself into an uncomfortable situation. It's been a long time, two months since you haven't had your money. The casino hasn't told you any specific reason why, just that you have to wait, yes ? I don't think that would add to the credibility and if you are interested, we have a Complaint Resolution Centre where we try to help players in situations like yours.
If you are interested, you can open a complaint on this link and hopefully we can help you if you don't know what to do next.
Do you think you'll go for it ?
há 3 meses
Eles te pagaram no final? Estou esperando um saque há 7 dias
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há 3 meses
When you go through this thread you can see that the player got paid recently but he said that it took him a lot of time and nerves.
But if you've been waiting for a week, did the casino tell you why that is ? Did you need to verify here or not ? Did you play with the bonus ?
Please let me know.
há 3 meses
Olá bom,
Eles demoram muito, mas pagam. Fiz 3 retiradas bem-sucedidas, mas uma levou mais de 2 semanas. Seja paciente e o dinheiro chegará.
Obrigado,
Sérgio
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há 3 meses
Eu entendi corretamente? No final, todos vocês foram pagos com um pouco de paciência?
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há 3 meses
Player wrote before that that he got the money after some time. You may have to save yourself a lot of nerves, but they paid in the end. Why do you ask, do you have a withdrawal here too? How long are you waiting ?
há 3 meses
Sim, solicitei um saque há dois dias e lendo aqui estou ficando um pouco preocupado
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há 3 meses
Actually I'm not surprised, the player wrote that it took him more than 2 weeks to get the money, so I'd probably be prepared for such a wait. Of course, I hope that it won't be your case and you will get it sooner. We give casinos 14 days, so if they don't get it by then, you can contact us and we will try to assist you.
However, was account verification also required or not ?
há 3 meses
Monday will be 14 days since the withdrawal request. they always just ask for my patience... I have 3 withdrawals pending, worth 1050 euros.
há 3 meses
Hi, I would probably be slowly losing my patience if it were to last this long. When the 14 days are up, you can open a complaint with us and we'll see if we can help.
Do so by clicking on this link. ⬅️
Anyway, did you play with the bonus or not ? Did you not have to give any documents to the casino or are you already verified ?
I will wait for the answer.
há 3 meses
I didn't use a bonus. no documents were requested. I asked that I would like to identify the account, I would like to submit documents. he replied that this was not necessary at this time.
há 3 meses
Okay, so I would stick to the complaint if you haven't received the money yet and it's been two weeks. In such cases I would also like to know what is behind it because two weeks of just being patient would probably not help me.
However, now we will have to wait and see if something changes and it progresses further.
há 3 meses
I will wait for Monday, then it will be 14 days, so 10 working days. I will file a complaint on Monday. Thanks
há 3 meses
Keep us updated, please.🙏
há 3 meses
whatever happens, I'll report it. according to their policy, the refund time is 3 working days, from the day after the refund request. we are currently at 10 working days, 13 days. I have written to them several times, they always just ask for my patience. customer identification was not done despite my specific request, they said it was not necessary. I have a total of 3 refunds in progress due to daily limits. 400 euros, 400 euros, 250 euros. it's about my oldest refund now, but none has happened so far.
