Lapilanders Casino - A retirada do jogador foi adiada.

Good day

it only took the casino 5 days for my verification. Then everything has been verified and the account is fully verified. Then I made a withdrawal. I've been waiting for processing for 64 hours. It is still pending after almost 3 days. I wanted to settle the problem peacefully with the casino. I asked you several times in the chat to process the payout. Unfortunately without success. I therefore ask for your support. I am not getting any further at this casino at the moment.

Guten Tag

das Casino benötigte erst 5 Tage für meine Verifizierung. Dann wurde alles verifiziert und das Konto ist vollständig verifiziert. Dann habe ich eine Auszahlung gemacht. Seit 64 Stunden warte ich auf die Bearbeitung. Es ist nach knapp 3 Tagen weiterhin auf pending. Ich wollte das Problem friedlich mit dem Casino klären. Ich habe sie mehrfach im Chat aufgefordert die Auszahlung zu bearbeiten. Leider ohne Erfolg. Ich bitte daher um Unterstützung. Ich komme bei diesem Casino momentan nicht weiter.

Dear Moritz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good day

Thank you for writing. So the winnings were 100 percent with no bonus whatsoever. A bonus was never active and no bonus is active either. Unfortunately, the withdrawal was not approved. She has been 'pending' for 4 days. There are no correct answers from the provider. The account is already verified. So should I wait to file a complaint? I find it very unusual for a payout to be pending for 4 days. This is very unusual and dubious for an MGA casino. That surprises me . MGA actually stands for security. So do you advise me to wait?

Guten Tag

Vielen Dank, dass sie schreiben. Also die Gewinne wurden zu 100 Prozent ohne jeglichen Bonus erzielt. Es war auch nie ein Bonus aktiv und es ist auch kein Bonus aktiv. Leider wurde die Auszahlung nicht genehmigt. Sie ist seit 4 Tagen auf ‚pending‘ . Es kommen keine richtigen Antworten vom Anbieter. Das Konto ist bereits verifiziert. Also soll ich noch warten bis ich eine Beschwerde einreiche? Ich finde es sehr ungewöhnlich, dass eine Auszahlung 4 Tage auf pending steht. Daseist für ein MGA Casino sehr ungewöhnlich und unseriös. Das wundert mich . MGA steht eigentlich für Sicherheit. Also empfehlen sie mir noch zu warten?

I understand your frustration, Moritz. However, I will set the timer for additional 5 days and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Super thank you

Super vielen Dank

Hello

unfortunately the casino no longer reports on the case. Only standardized mails are received. The 72 hours are long gone. I would be happy if you take action. I urgently need the money. It's a scandal that I've been put off for over 5 days. Even though the casino has a mega license, there is no help at all.

Hallo

leider meldet sich das Casino gar nicht mehr zu dem Fall. Es kommen nur noch standardisiert Mails. Die 72 Stunden sind längst vorbei. Ich würde mich freuen, wenn sie aktiv werden. Ich brauche das Geld dringend. Es ist ein Skandal, dass ich seit über 5 Tagen hingehalten werde. Obwohl das Casino ein Mega Lizenz hat, wird überhaupt nicht geholfen.

It's been one week since your withdrawal request. As I mentioned earlier, it is nothing unusual to wait 14 days to have your withdrawal fully processed and successfully received.

Please bear with me till Friday and if there's no development we will intervene.

Hello Moritz,

Have there been any developments since our last conversation?

Dear Moritz,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.