Locowin Casino - O jogador está lutando para concluir a verificação da conta.

Good morning. The following problem after a 2-week Kyc exam that was passed, my account has been blocked since yesterday. Didn't get anything Ekal, support just says it should wait for what???

Guten Morgen.folgendes Problem nach 2 Wöchtiger Kyc Prüfung die bestanden ist,ist nun seit gestern mein Konto gesperrt. Hab keine Ekal nix bekommen,Support meint nur soll warten,auf was ???

Dear Loco42,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

First of all thanks for your help, emailed screenshot, 30k credit 14k in queue. No more access to the account

Erstmal lieben Dank für Ihre Hilfe,Screenshot gemailt,30 k Guthaben 14 k in der Warteschlange. Kein Zugriff mehr aufs Konto

Dear Loco42,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.