Locowin Casino - O levantamento dos prémios dos jogadores está atrasado.

Good morning

unfortunately i have a problem with locowin with the payout

I was sent an email without a link to upload my credit card

After several explanations, I was sent a second email, which also included the link to upload the credit card

what I did too

and I was also confirmed by email

Unfortunately, when asked in the chat, every mail asks me to upload my credit card to the first mail without a link

guten morgen

leider habe ich ein problem bei locowin mit der auszahlung

man hat mir eine mail zukommen lassen ohne vorhandenen link zum hochladen meiner kreditkarte

nach merheren erklärungen hat man mir eine zweite mail geschickt in der dann auch der link zum hochladen der kreditkarte

was ich auch getan habe

und man mir das per mail auch bestätigt hat

leider verlangt man auf nachfrage im chat jedes mail wieder das ich auf die erste mail ohne link meine kreditkarte hochladen soll

Dear kohlmannjk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi

The problem is that my credit card is not recognized

or I uploaded them via a link from Locowin

but it is repeatedly claimed that the proof is still missing

because there was no link in the first mail

only in the 2nd mail but you keep asking me to do it from the first mail

upload my credit card

Hallo

Das problem liegt daran das man meine Kredikarte nicht anerkennt

bzw ich sie hochgeladen haben per link von Locowin

aber immer wieder behauptet wird es fehlt noch der nachweiß

weil in der ersten mail kein link vorhanden war

erst in der 2ten mail man aber immer wieder verlangt ich soll von der ersten mail

meine kreditkarte hochladen

a happy partial success can be reported yesterday locowin sent me money

I'll let you know when all the money is there

ein freudiger teilerfolg ist zu vermelden gestern hat locowin mir geld zukommen lassen

so wie das ganze geld da ist gebe ich bescheid

Dear kohlmannjk,

Have you received your withdrawal from the casino yet?

Dear kohlmannjk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.