Locowin Casino - Os ganhos de bônus do jogador foram anulados.

After a small deposit of 60-70€ + 75% bonus I won 5000€ at locowin over many hours of gaming.

The bonus and associated wager were processed quickly and in the end I canceled the first payout of €1800 and turned it into €5000.

After one day everything was canceled and I was refunded my starting balance of €70 and collected the €5000 because I played with up to €6 per spin in the first hour of the 8-hour gambling marathon, according to the bonus conditions a maximum of 4 are allowed.

Ingame or anywhere else there is no warning at all and nobody was interested in the fact that the further profit for a few hours had nothing to do with wager and bonus.

The support doesn't do anything other than always copy the page with the bonus conditions into the chat

Ich habe nach einer geringen einzahlung 60-70€ + 75% bonus über sehr viele Stunden zocken hinweg 5000€ bei locowin gewonnen.

Der Bonus und dazugehörige wager waren schnell abgearbeitet und am Ende stornierte ich die erste Auszahlung von 1800€ und machte 5000€ daraus.

Nach einem Tag wurde alles storniert und man erstattet mir meine 70€ startbalance und kassierte die 5000€ ein da ich im der ersten Stunde des 8 Stunden gambling Marathons mit bis 6€ pro spin spielte , laut bonus Bedingungen max. 4 erlaubt sind.

Ingame oder sonst wo gibt es überhaupt keine Warnung und dass der weitere Gewinn über einige Stunde nichts mehr mit wager und bonus zu tun hatte hat auch niemanden interessiert.

Der Support macht auch nichts anderes als die Seite mit den bonus Bedingungen immer qieder in den chat zu kopieren

Dear soufianzaoui,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):

„1. General Bonus Terms & Conditions 

   ...

    1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 4 EUR / 4CAD / 4USD / 40NOK per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.

Please do not hesitate to forward your game history in Excel format to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

Looking forward to hearing from you.

Best regards,

Petronela

Dear soufianzaoui,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.