MyStake Casino - O jogador não pode cancelar um bônus ativado.

I activated the bonus accidentally and I can't cancel it.

Please help

activé bonus sin querer y no puedo cancelarlo.

por favor ayuda

Dear 478alexcanteros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the deposited funds are still untouched inside your casino account? Have you placed any bets after activating the bonus? How much was your last deposit and how much is your active balance now, please?

Additionally, please forward any relevant screenshots or communication. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear 478alexcanteros,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.