Need For Spin Casino - O jogador está lutando para concluir a verificação da conta.

I sent the documents they requested via email but after sending the last documents they responded to me from this afternoon what can be done?

Ho mandato i documenti che mi hanno richiesto via email ma dopo aver mandato gli ultimi documenti mi rispondono da questo pomeriggio cosa si può fare?

Dear VirtualGamer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, I requested a withdrawal on 12/18/2022 and if I remember correctly, on 12/19/2022 they asked me for documents

Salve io ho richiesto un prelievo 18/12/2022 e se ben ricordo 19/12/2022 mi hanno richiesto i documenti

I fully understand your frustration, VirtualGamer. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello VirtualGamer,

Have there been any developments since our last conversation, please? 

Dear VirtualGamer,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.