NineCasino - O depósito do jogador não foi creditado.

I made a 100 real deposit two days ago and I haven't received it yet.

I have made several complaints and sent the proof multiple times, but to no avail.

Fiz um depósito de 100 reais fazem dois dias e até agora nao recebi.

Já fiz várias reclamações já enviei o comprovante várias vezes e não obtive sucesso

Dear Lucasleis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Problem has already been resolved

Problema já foi resolvido

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Lucasleis, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru