Novibet Casino BR - Os ganhos do jogador não foram creditados.

I won R$ 1,250.00 in the live game True or False that took place today at 8 PM, but it was not credited.

Ganhei R$ 1.250,00 no jogo ao vivo Verdadeiro ou Falso que ocorreu hoje às 20h, não foi creditado.

Dear fuchsgeison768,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are facing with your winnings.

In order to proceed with your complaint, we would need more details to fully understand the situation.

• Could you kindly confirm if you have already contacted the casino about this issue? If so, please provide any relevant communication you have had with them.
• Additionally, we would need any records or screenshots that can help us verify your claim of winning R$ 1,250.00 in the live game True or False. This will help us better assess the situation and work towards a resolution.

Your cooperation is crucial for us to proceed with your case, and without your input, we may not be able to help you further.

Please feel free to forward any relevant communication to my email address at petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela