Queenspins Casino - O jogador está lutando para retirar seus ganhos.

They do not make me withdraw the requested sum. Each time it is deleted for unknown technical problems! I am on my fourth attempt via CoinsPaid which is still pending after two days (every day my account address changes if payment is not made within 24 hours). The online assistance every time confirms the payment which then systematically does not happen! I threatened to sue them for embezzlement, but nothing. Their sister casino Casinonic pays regularly but they don't !!!

Non mi fanno prelevare la somma richiesta. Ogni volta viene cancellato per problemi tecnici non noti! Sono al quarto tentativo via CoinsPaid che risulta dopo due giorni ancora pendente (ogni giorno l'indirizzo del mio conto cambia se il pagamento non viene effettuato nell'arco delle 24 ore). L'assistenza on line ogni volta mi conferma il pagamento che poi sistematicamente non avviene! Li ho minacciati di denunciarli per appropriazione indebita, ma niente. Il loro casinó gemello Casinonic paga regolarmente mentre loro no!!!

Dear Nemokid,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Thank you very much Nemokid for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Nemokid!

From now on, I will take care of your complaint. I would like to invite representatives of Queenspins Casino into this discussion in order to help us reaching a successful resolution of this case.

Dear Igor,

Queenspins casino once again apologizes for the delay in processing your withdrawal. As you know our financial department approved the transaction several times, but it keeps stucking and rolling back in the system.

As you were informed multiple times your case is being under the investigation with the payment provider. Once our financial department has any information on your case we will update you immediately.

Please be aware that the casino does its best to speed up the resolution of this matter.

Kind regards,

Queenspins Support Team 

Dear representatives of Queenspins Casino,

I would like to ask you to inform us about the process here in the complaint's thread.

Dear Casinoguru Team,

We received a reply from the financial department that the payment was rolled back to the customer's balance and he needs to make a new cashout request. The payment provider assured us that the issue was fixed and the transaction should go through now. Once the customer requests a withdrawal it will be approved once again and should be successfully processed.

Dear Igor,

We apologize once again for the inconvenience and hope that you will receive your payment with no issues.

Kind regards,

Queenspins Support Team 

We're happy to inform that the technical error has been fixed and the payment was successfully processed to the player.

Hello Nemokid!

Please let us know, when you'll receive your withdrawal.

Hi Martin,

Received in the end!

Regards.

Ciao Martin,

Ricevuto alla fine!

Saluti.

Hello Nemokid!

I am glad to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help