Revolution Casino - Retirada do jogador atrasada no Revolution Casino.

On the 15th of January 2024, I made a withdrawal of 300 euros. Even though the company Revolution typically deposits the money within 1 to 3 business days, I am still waiting as of today, the 20th of January 2024. The worst part is that for the past couple days, they've been telling me the money will be deposited soon, which feels like they're messing around with me.

Στις 15/1/2024 έκανα ανάληψη 300 ευρώ και ενώ η εταιρία revolution καταθέτει τα χρήματα από 1 έως 3 εργάσιμες εγώ περιμένω μέχρι σήμερα 20/1/2024...το χειρότερο είναι ότι μου λένε από προχθές ότι σύντομα θα μπουν τα χρηματα..δηλαδή με δουλευουν

Dear teoflab,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

That is, a player who has made a deposit with your company (1000 euros for example) and you have received it immediately has to wait weeks to make a withdrawal of 500 euros... right?

Δηλαδή ένας παίκτης που έχει κάνει κατάθεση στην εταιρία σας (1000 ευρώ για παράδειγμα) και τα έχετε πάρει άμεσα πρέπει να περιμένει εβδομάδες για να κάνει μια απόσυρση 500 ευρώ...σωστά?

Today 23/1/2024 the money appeared in my account...I consider revolution a good company as far as setting up the casino is concerned but it has a problem with the scheduled withdrawals of the players...the matter has been resolved

Σήμερα 23/1/2024 εμφανίστηκαν τα χρήματα στο λογαριασμό μου...θεωρώ τη revolution καλή εταιρεία όσο αναφορά το στήσιμο του casino αλλά έχει θέμα με τις προγραμματισμένες αναλήψεις των παικτών...το θέμα επιλυθηκε

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, teoflab, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru