RioBet Casino - A retirada do jogador foi adiada.

Two months ago, I created an account on Riobet, deposited 100 USDT and made 2,000 USDT in Aviator. Since then, they have not released my withdrawal, have not returned my deposit, and keep using the same excuse, "the provider is analyzing your winnings," for more than two months. Today, in a chat conversation, they mentioned that they are verified by you, so I'm reaching out here to try to resolve my case.

A 2 meses eu criei uma conta na riobet, depositei 100 usdt e fiz 2k usdt no aviatoe, desde então eles não liberam meu saque, não devolvem meu deposito e usam a mesma desculpa "a provedora está analisando o seus ganhos" isso a mais de 2 meses, hoje em uma conversa com o chat eles falaram que são verificado por vocês e assim eu vim aqui tentar solucionar meu caso

Dear Ph200,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your withdrawal from Riobet.

To help us better understand your situation and work towards a resolution, could you please provide us with the following additional information:

• Could you provide the exact dates and amounts of your deposit and subsequent withdrawal request?
• Have you received any written communication from the casino specifying the reason for the prolonged analysis of your winnings?
• Could you share screenshots or copies of the chat conversations and emails where the casino mentioned the analysis by the provider?
• Have you received any further updates or responses from the casino since your last contact with them?

If you have any additional relevant communication or documentation regarding this issue, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I deposited on 04/13/2024, I deposited 100 usdt, I already tried to withdraw 100, 250, 2000… they do not accept any type of withdrawal

No! They just say that the provider is analyzing my earnings.

I didn't receive any kind of update from the casino, if I don't enter the chat they don't say anything.

Eu depositei dia 13/04/2024, Depositei 100 usdt, já tentei sacar 100, 250, 2000… não aceitam nenhum tipo de saque

Não! Eles apenas falam que a provedora está analisando os meus ganhos.

Não recebi nenhum tipo de atualização do cassino, se eu não entrar no chat eles não falam nada.

I deposited on 04/13/2024, I deposited 100 usdt, I already tried to withdraw 100, 250, 2000… they do not accept any type of withdrawal

No! They just say that the provider is analyzing my earnings.

I didn't receive any kind of update from the casino, if I don't enter the chat they don't say anything.

Eu depositei dia 13/04/2024, Depositei 100 usdt, já tentei sacar 100, 250, 2000… não aceitam nenhum tipo de saque

Não! Eles apenas falam que a provedora está analisando os meus ganhos.

Não recebi nenhum tipo de atualização do cassino, se eu não entrar no chat eles não falam nada.

Thank you very much, Ph200, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Ph200,

I hope this message finds you well. My name is Michal, and I have taken over the handling of your complaint. After carefully reviewing the details of your case, I understand your frustration regarding the waiting period. It is important to note that casinos have the right to request a report from the game provider to investigate any inconsistencies in a player's gameplay. Unfortunately, this process can be time-consuming, and at this point, we can only wait for the investigation to be completed.

I will be reaching out to the casino to gather more information on this matter.

We kindly request RioBet Casino to participate in this discussion.

Thank you.

Dear RioBet Casino,

Could you please contact the game provider to provide us with an estimated timeframe for the completion of the investigation?