Royal Reels Casino - A retirada do jogador não foi recebida.

Withdrawal said was successful and 24hrs plus i check Bank and nothing was there in my bank i log onto my casino account any history of rhe game i wont the winning was up in history or the Withdrawal i processed not even history if the game play it just fanished without a trace. I cant speak to anyone on the casino necause they do not respond

Dear belindaclegg5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed or was sent but never received?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I've been playing with royal rules for a while now. Never had any issues with rejoils. But when I went to check to see if they withdraw, after successfully withdrawing it was still pending, there was no history of my withdrawal, then I look at the transaction history, it was history there. Look at the game play history and no game play. History was date of the games that I won the money on which is 6 grand. I withdrew it on the 25th belt 11:30 PM. Usually when I withdraw money from the casino I get it within 6 hours next month. Also if it is the weekend, it should have it today Monday.

But there's no. Information on the casino account with any withdrop pending or process or processing or complaint. It's just, there's nothing .

I'm still waiting on the withdrawal. I'm nothing Ino accounthere's not even a transaction history of my withdrawal. Even though it said it was accessibly done on the 25th of May. I look at the gameplay with that. I want a money on. It's not even on my account hi, don't know what to do is you gonna upset me. I'm a loyal customer.

I fully understand your frustration, belindaclegg5. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Ok

Dear belindaclegg5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello belindaclegg5,

Have there been any developments since our last conversation, please? 

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.