Slotozen Casino - O jogador está enfrentando dificuldades para retirar seus ganhos.

Hello! I can’t get my winnings from the Slotozen casino, since January 12, every time they say that they don’t know when the payment will be, they constantly ask to cancel the payment and put a new one on the withdrawal, support blocks in the chat and does not allow them to write, wrote letters to the mail no answer, please help me to understand this issue. Previously, I went through verification, and once I received a payment in the amount of 35 thousand rubles, then they paid me in 2 hours, it was on January 8th.

Здравствуйте! Не могу получить свой выйгрышью с казино Слотозен, с 12 января, каждый раз говорят, что не знают когда будет выплата, постоянно просят отменить выплату и поставить по новой на вывод, поддержка блокирует в чате, и не даёт им написать, на почту писал письма не отвечают, прощу помочь разобраться в этом вопросе. Ранее верефикацию проходил, и 1 раз получал выплату в размере 35 тысяч рублей, тогда они мне выплатили за 2 часа, это было 8 января.

Dear Dimaval8910,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dimaval8910,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.