Snatch Casino - As tentativas do jogador de se auto-excluir foram ignoradas.

I am a person who is registered on a blacklist so that I cannot play in casinos outside of Spain, which this casino did allow me to do for one day, so I request the income made. Since I couldn't play. As you can see, I have tried to contact them a thousand times with no response.

Soy una persona que estoy registrado en lista negra para no poder jugar en los casinos fuera de españa lo cual este casino si me lo permitio durante un dia por lo que le solicito los ingresos realizados. Ya que yo no podia jugar. Como pueden ver me e intentado poner en contacto con ellos mil veces sin respuesta

Dear Xotin35,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. Could you please forward the actual emails showing that you have sent requests for the self-exclusion? My email address is petronela.k@casino.guru. Have you mentioned gambling problem when applying for permanent self-exclusion?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I just sent you the documentation thank you

Te acabo de enviar la documentación gracias

Thank you very much, Xotin35, for your email. Do I understand correctly that you informed the casino about your gambling problem for the first time on the 18th of November 2022?

Apart from this, I cannot be registered in that casino because I am on a blacklist for having problems with online gambling and in this casino they let me register.

Aparte d esto yo no puedo ser registrado en ese casino por estar en lista negra por tener problemas con el juego online y en este casino si me dejaron registrarme

Could you please clarify where you are registered? Do I understand correctly that you informed the casino about your gambling problem for the first time on the 18th of November 2022?

Dear Xotin35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.