Spinanga Casino - Atraso no processamento de retirada do jogador.

I have been requesting withdrawals since Monday. They say they are being processed in 2-3 business days! Today is Friday and they have not been processed and as always, they never reply to my emails! I am afraid this might be a scam!! However, in the live chat, they told me that I would get paid by today at the latest, but this never happened.

Έχω κάνει αίτημα αναλήψεις από τη Δευτέρα . Λένε πως τα επεξεργαζοναται σε 2-3 εργάσιμες ! Σήμερα είναι Παρασκευή και ούτε έχουν επεξεργαστεί και όπως πάντα δεν απαντούν ποτέ στα e mail ! Φοβάμαι μήπως είναι απάτη !!Ωστοσο στο live tsat μου είπαν ότι θα πληρωθώ το αργότερο μέχρι σήμερα αλλά δεν έγινε ποτέ αυτό .

Dear swtirispetsinis123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear swtirispetsinis123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The issue has been resolved! Thank you very much

Το θέμα διευθετήθηκε ! Ευχαριστω πολυβ

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, swtirispetsinis123, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru