SpinBetter Casino - O jogador está enfrentando problemas de retirada devido ao atraso na verificação da conta.

Guys, I must share my terrible experience with this platform. Initially, I made a deposit of 120 and lost, then weeks later another deposit of 123, and I lost yet again. I was left only with a 60 bonus credit, which I subsequently managed to increase to 1,800. However, upon fulfilling the rollover requirement, the value returned to a mere 60 in BRL - a bonus structured in such a way is absurd. At that point, I felt discouraged and tried to withdraw, but I was unsuccessful. The 60 credits could not be retrieved because my account had not been verified yet. Therefore, I decided to gamble a bit more and managed to raise the 60-credit amount to 360 while waiting for the account verification. However, days have passed and my account is still not verified, despite having submitted all the required documents. Now, I want to express my disappointment because they use the name of Casino Guru in their recommendations and promotions. With no chat response available on the platform, I'm starting to think that this platform may just be another scam, which is unfortunate because I had only discovered it through Casino Guru. I regret this, guys.

Tropa venho relatar minha péssima experiência com a plataforma, a princípio fiz um depósito de 120 e perdi, semanas depois mais um depósito de 123,e mais uma vez pedi, ficando apenas com bônus de 60 reais, logo após subi esse montante a 1.800 , como completou o rollover o valor ficou em 60 em BRL, absurdo um bônus nesse sentido mais em fim, ali já desanimei tentei sacar n consegui, 60 reais e não saiu, porque minha conta até então n tinha sido verificada, aí então decidi jogar mais um pouco, levantei novamente o montante de 60 , para 360, enquanto aguardava ser validado , porém a dias e não validaram ainda , todos os documentos foram entregues e nada, agora aqui eu lamento porquê eles usam o nome do Casino guru nas recomendações e na propaganda do Casino, como não tem resposta no chat, eu já imagino que essa plataforma seja mais um golpe, e infelizmente eu nem conhecia, conheci através do Casino guru, lamento tropa.

Hello robersongunit,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi, my account is about a month old, but I'll update here, what happened, right, they have some contacts there in support, I got in touch, they said they would have to change my email, believe me, I've been there since morning carry out these processes, which lasted hours, and I was very attentive to the details, when it was finally completed, the operator himself purposely changed my CPF number to my driver's license number, and then once again I was blocked from withdrawing, and now also in the games because when entering the games I am blocked, unfortunately I am very sad with the platform. I'm sorry, so my documents were accepted but my phone and email kept failing, only the error with my CPF was resolved, but I'm still blocked.

Ola, minha conta tem cerca de um mês, mais vou atualizar aqui, os ocorridos, certo , eles tem alguns contatos ali no suporte, entrei em contato, eles disseram que iriam ter que mudar o meu e-mail, acreditem estou desde manhã pra fazer esses processos, que durou horas, e fui bem atencioso aos detalhes, quando finalmente foi concluído, o próprio operador fez de propósito mudar o número do meu CPF para o número da carteira de motorista, e então mais uma vez fui bloqueado nos saques, e agora também nos jogos pois ao entrar nos jogos sou barrado, infelizmente tô muito triste com a plataforma.lamento, assim meus documentos foram aceitos porém meu telefone e email ficava dando falha, foi resolvido só mesmo o erro do meu CPF, mas ainda tô bloqueado.

Hello robersongunit,

Can you please clarify what exactly has to be still verified by the casino? Did you manage to proceed since your last post here?

Also keep in mind the above statement regarding the time required to verify an account as if it's been less than 14 days, we can't intervene.

Troops, I already received it, thank you for helping, the Casino paid correctly, despite the chat being ridiculous, the rest is to be congratulated, case closed.

Tropa já recebi, obrigado por ajudar, o Casino pagou certinho, apesar do chat ser ridículo, restante está de parabéns, caso encerrado.

Dear robersongunit,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru