Starda Casino - A retirada do jogador é negada em apostas contestadas.

Withdrawal blocked.

I contacted support and the operator stated that my wager was complete, and I could withdraw the money.

After the withdrawal was denied, I contacted them again and they mentioned that I had pending bets on two slots.

I sent two screenshots demonstrating that I did not.

It's been two days now and they keep stating that they are investigating and will contact me via email.

Levantamento bloqueado.

Contactei o suporte e o operador disse que o meu wager estava completo e que poderia levantar o dinheiro.

Após o levantamento ter sido negado, voltei a contactar e disseram que tinha apostas pendentes em duas slots.

Enviei dois screen shots a demonstrar que nao tinha.

Já lá vão dois dias e dizem sempre que estão a investigar e que me contactam por email.

Dear rxkingpro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you were playing with or without an active bonus?
• Have you purchased any bonus features while playing?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Goodnight

No bonus was used and no bonus was purchased either.

Boa noite

Não foi usado qualquer bónus e não foi comprado qualquer bónus também.

Solved by the casino.

thanks for your support

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rxkingpro, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru