UBERLucky Casino - A retirada do jogador foi adiada.

Hello, I made a payment on April 30th, it was approved on May 2nd and supposedly paid out, the money has not arrived until today and in the chat you are only put off and constantly confronted with different statements.

I ask for help

I also have another payment of €1000 that hasn't even been processed yet.

Hallo, ich habe eine Auszahlung am 30.04 gestellt, diese wurde am 02.05 genehmigt und angeblich ausgezahlt, das Geld ist bis heute nicht angekommen und im Chat wird man nur vertröstet und ständig mit anderen Aussagen konfrontiert.

Ich bitte um Hilfe

Ich habe auch noch eine weitere Auszahlung über 1000€ offen die noch nicht Mal bearbeitet ist.

Dear stolle,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I am already fully verified and also received a confirmation of the payout by email on May 2nd, which stated that the payout would be credited after 1 day at the latest.

I have also requested a receipt for the transfer but this is not provided to me!

Ich bin bereits vollständig verifiziert, und habe auch eine Bestätigung der Auszahlung per Email am 02.05 bekommen, in dieser stand das die Auszahlung spätestens nach 1 Tag gutgeschrieben wird.

Ich habe auch einen Beleg der Überweisung angefordert dieser wird mir aber nicht bereit gestellt!

I fully understand your frustration, stolle. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Supposedly the payment provider was contacted by the casino today.

My other payout (1000€) was allegedly not processed because a document is missing, which was already approved a week ago but has now suddenly been rejected! I uploaded a new document.

As soon as there is news I will report.

Angeblich wurde heute der Zahlungsanbieter kontaktiert von Seiten des Casinos.

Meine andere Auszahlung (1000€) wurde angeblich nicht bearbeitet weil ein Dokument fehlt, welches aber vor einer Woche bereits genehmigt war aber nun plötzlich abgelehnt wurde! Ein neue Dokument habe ich hochgeladen.

Sobald es Neuigkeiten gibt werde ich berichten.

Supposedly the 2800€ will be booked back to the player account because there were technical problems! I'm excited to see how it goes next! And the fully verified account is suddenly " routine investigation by our security team " I've never experienced anything like that! You don't get e-mails or anything else, you have to pull the live chat out of your nose and everyone says something different!!!

Angeblich werden die 2800€ zurück auf den Spieler-Account gebucht da es technische Probleme gab! Ich bin gespannt wie es dann weiter geht! Und der voll verifizierte Account ist plötzlich" routine investigation by our security team " so etwas habe ich noch nie erlebt! Man bekommt weder E-Mails noch sonst irgendwas alles muss man dem Live Chat aus der Nase ziehen und jeder sagt was anderes!!!

Update....the €1000 outstanding ezeewallet payout will not be processed as it is awaiting a response from a team above the payment team! My account is fully verified, the new documents have been approved and now let's start this shenanigans!

The 2800€ have not yet been credited back to my player account.

Sorry but this casino is total crap, I've never seen anything like it!

Update....die 1000€ ausstehende ezeewallet Auszahlung wird nicht bearbeitet da auf Antwort eines Teams das über dem Zahlungsteam steht gewartet wird! Mein Account ist voll verifiziert, die neuen Dokumente wurden genehmigt und jetzt fangen sie mit dieses Spielereien an!

Die 2800€ sind auch noch nicht auf meinem Spieler-Account zurück gebucht.

Sorry aber dieses Casino ist totaler Mist, so etwas habe ich noch nie erlebt!

Stolle, I appreciate the updates. Although I acknowledge that the current situation is far from ideal, I remain optimistic that the casino can resolve the issue within the next 14 days. Kindly be patient with me until next Tuesday, and if there are no improvements by then, we will take action as we typically do after a 14-day withdrawal request period.

Update....after printing, the 1000€ were transferred...now I'm still waiting for the 2800€

Update....nach Druck wurden die 1000€ überwiesen...jetzt warte ich noch auf die 2800€

Update:

Perfect, I'm happy to hear that one of the payments has been received. Please keep me updated about the remaining one. Thank you very much.

Money is here Case can be closed. ☺️☺️☺️

Geld ist da Fall kann geschlossen werden. ☺️☺️☺️

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, stolle, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru