Vegadream Casino - A retirada do jogador foi adiada.

Hello

On February 25th, 2022 I requested a payment of €1050.00 which has not yet been processed. The problem is that I can't reach anyone to ask if there are any problems or if verification is still pending. Neither the live chat is present nor was there an answer by email or via the contact form.

I have to say one more thing, I had previously had payments between 30-535€ that were transferred without any problems in the last week/months (processing of the payments was a maximum of 4-5 days). I only have a problem with the sum. I don't know what to do, my hands are tied, please help! The payout is under "Pending payouts" and can still be withdrawn but with such a long time it's really strange what can I do?

Ps: I have never had to verify myself for the previous payouts. I also don't know where to verify myself because I have no contact with Vegadream and can't reach anyone.

Hallo

Ich habe am 25.02.2022 eine Auszahlung in Höhe von 1050,00€ beantragt die noch nicht bearbeitet wurde. Das problem ist das ich keinen erreichen kann um nachzufragen ob es eventuell Probleme gibt oder noch eine Verifizierung aussteht. Weder der Live Chat ist anwesend noch gab es eine Antwort per Email oder übers Kontakt Formular.

Eins muss ich noch sagen ich hatte vorher schon Auszahlungen zwischen 30-535€ die problemlos überwiesen worden sind in den letzten Woche /Monate (Bearbeitung der Auszahlungen max 4-5 Tage gewesen). Nur bei der Summe hab ich so ein Problem. Ich weiß nicht was ich tun soll mir sind die Hände gebunden ich bitte um Hilfe! Die Auszahlung steht unter „Ausstehende Auszahlungen" und kann noch zurück gezogen werden aber bei so einer langen Zeit ist das echr seltsam was kann ich tun?

Ps: Verifizieren musste ich mich noch nie für die vorherigen Auszahlungen. Ich wüsste auch nicht wo man sich verifizieren kann da ich keinen Kontakt zu Vegadream habe und niemanden erreichen kann.

Dear timurdemir888,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have received payments previously and had your last withdrawals approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have always deposited and played without a bonus. Yes, I can withdraw the payout. This is happening to me for the first time. I'm just wondering if they suddenly need something from me to make this payment. I can't do anything since no one has contacted me or responded to my messages. I'm already considering handing over a deadline reminder.. what should I do?

Ich habe immer ohne Bonus eingezahlt und auch gespielt.. ja die Auszahlung kann ich noch zurück ziehen. Das passiert mir zum ersten mal. Ich frage mich nur ob die plötzlich was von mir brauchen um diese Auszahlung durchzuführen. Da sich keiner bei mir meldet oder auch auf meine Nachrichten antwortet kann ich nichts machen. Ich überlege schon eine Frist Mahnung auszuhändigen.. was soll ich tun?

I fully understand your frustration, timurdemir888. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by the end of this week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Alright thanks for being with those who need this help.. ✌🏼

Alles klar danke dass sie mit denen sind die diese hilfe benötigen.. ✌🏼

Today it's exactly 2 weeks ago.. how about my coal? My collar is slowly bursting. You have to do something urgently. Something like that shouldn't be tolerated.

Heute sind es genau 2 Wochen her.. wie siehts aus mit meiner Kohle? Langsam platzt mir der Kragen. Ihr müsst dringend was unternehmen. Sowas darf nicht geduldet werden..

Thank you very much, timurdemir888, for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Vegadream Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello timurdemir888,

I looked at your complaint and will do my best to help you. I would like to invite Vegadream Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear Tarik,

This is to inform you that, we haven't received your documents as of now which was requested earlier. You must send the requested documents to complete the verification process.

We have resent the email to you today with the list of documents which are pending.

Please do not hesitate to contact us if you have any further questions.

Best Regards,

Vegadream Casino.

Dear timurdemir888,

follow the Casino's instructions and let me know about your progress, please.

Thanks so far for everything you've done for me. I have just emailed all my personal documents to Vegadream Casino. I hope that these will be processed as soon as possible and my payout will then be carried out. The faster the better for me. Maybe Vegadream will keep me as a customer 👍🏼.

Danke bis jetzt für alles was sie für mich getan haben. Ich habe soeben meine ganzen persönlichen Dokumenten per Email an Vegadream Casino zugeschickt. Ich hoffe dass diese schnell wie möglich bearbeitet werden und meine Auszahlung dann durchgeführt wird. Je schneller desto besser für mich. Vielleicht wird mich Vegadream noch als Kunde behalten 👍🏼.

Dear timurdemir888,

As we can see that you got an email today and requested the documents which were missing or rejected.

We request you to send us the requested documents as soon as possible to complete the verification process.

We are awaiting for your reply.

Best Regards,

Vegadream Casino.

I have now sent all the documents you requested as PDF files again, as you requested. Please state in detail if any documents are missing and what exactly is required!

Ich habe alle von Ihnen geforderten Dokumente wie sie es wollten jetzt nochmal als PDF Datei zugeschickt. Sagen Sie bitte ausführlich falls noch Dokumente fehlen sollten und was genau benötigt wird!

When is something going to happen? I've been waiting for my money for ages, doesn't that exist?.. Casino Guru please give Vegadream a deadline number date it can't go on like this!

Wann passiert endlich mal was? Ich warte Ewigkeiten auf mein Geld das gibt es doch nicht?.. Casino Guru bitte verteilen Sie Vegadream eine Frist Zahl Datum so geht das nicht mehr weiter!

Dear timurdemir888,

We have received your documents successfully which we have already forwarded to our relevant department.

We will get back to you as soon as your documents gets verified or if we need any further documents to verify your account.

Your patience will be greatly appreciated...!

Best Regards,

Vegadream Casino.

Dear timurdemir888,

unfortunately, I can't set a time limit and influence the verification. We need to wait until your account will be fully verified.

Dear Casino,

keep us updated about the progress, please.

We can confirm that your submitted ID verification document has been uploaded successfully. Our verification team are working on it and will email you when this process is completed.

Yours sincerely, the Vegadream team.

Note: This email address cannot accept replies.

Ich warte immer noch auf die Bestätigung der Verifizierung.. (kurzer Zwischenstand)

Anything else going on here? I wait forever!!

Passiert hier noch was? Ich warte ewigkeiten!!

Dear timurdemir888,

Your account verification is under progress. We will get back to you as soon as your account gets verified.

We apologies for the delay.

Best Regards,

Vegadream Casino.

I just received an email confirming that my account is verified only. The payment was forwarded to the respective department and is being processed. So I might be able to play again soon without any problems.

Ich habe soeben eine Email erhalten in der bestätigt wurde, dass mein Konto nur verifiziert ist. Die Auszahlung wurde an die jeweilige Abteilung weiter geschickt und wird bearbeitet. Also könnte ich schon bald wieder problemlos spielen können.

Dear timurdemir888,

it's great to hear good news, please, let me know when you'll receive your winnings.

Hello timurdemir888,

We are happy to say that your account has been verified successfully even we have processed your pending withdrawal from our side.

Thank you for your patience during the verification process.

Best Regards,

Vegadream Casino.

Dear timurdemir888,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear timurdemir888,

even if we assume that the issue has been resolved, without a confirmation from you, I'm forced to reject this complaint.

You can ask to reopen this complaint anytime.