Vinyl Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello,

I've been waiting for nearly a week for my payout to be processed. I was assured several times that I would receive an email when the payout was handled. So far, neither has happened and I am currently worried that the payout may not occur. I find it more than audacious that I am being strung along.

Could you please assist me?

Regards,

Thiemo

Hallo,

ich warte nun schon fast eine Woche darauf das mein Geld ausgezahlt wird. Mir wurde mehrmals bestätigt das ich eine E-Mail erhalten würde wenn die Auszahlung bearbeitet wird. Beides war bisher nicht der Fall. Und ich habe derzeit Angst das es nicht zu der Auszahlung kommen wird und finde es mehr als frech, dass ich nur hingehalten werden.

Könnten Sie mir bitte helfen?

Gruß

Thiemo

Dear Saint90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Saint90,

Have you received your withdrawal from the casino yet?

Dear Saint90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.