Vulkan Vegas Casino - A conta do jogador foi bloqueada.

The casino has blocked my account. I have deposited so much into this site but never took anything out! I want my account to be unblocked

Casino hat mein konto gesperrt.ich habe der seite so viel eingezahlt und nie was ausgezhlt!ich will das mein konto wieder entsperrt wird

Dear Cahittin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• How much was your active balance when your account got blocked?
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Cahittin

Our customer support has detected the signs of gambling addiction.

That is why the account got blocked.

Regards

I am not addicted to gambling, so Vulkan Vegas should refund my deposits, they can't just block the account

Ich bin nicht spielsüchtig,dann soll mir vulkan vegas meine einzahlungen mir wieder rückerstatten,die können doch nicht einfach das konto sperren

Hi Cahittin,

How much was your active balance when your account got blocked, please?

Thank you.

I didn't have any credit, but I made a loss and never won anything. You can look at my history, I want compensation.

Kind regards, bagcivan

Ich habe kein guthaben gehabt,aber ich habe verlust gemacht.und nie etwas gewonnen sie können meine historie mal anschauen,ich will eine entschädigung.

Mfg bagcivan

Dear Cahittin,

Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Cahittin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.