Apesar de ter uma conta verificada, o casino bloqueou a minha capacidade de fazer levantamentos. Já tenho uma conta no casino há algum tempo e nunca tive problemas com levantamentos. No entanto, agora não consigo aceder aos meus fundos e ninguém sabe explicar porquê. Pediram-me para verificar novamente a minha conta e, claro, enviei todos os documentos necessários. Apesar disso, fui solicitado a verificar três vezes o mesmo cartão, que já havia verificado anteriormente. Após a verificação, ainda não consegui iniciar um saque e ninguém da equipe de suporte conseguiu responder. Cheguei até a escrever para o departamento do cassino que cuida desses assuntos. Eles responderam afirmando que minha conta foi verificada e que normalmente eu poderia iniciar um saque. No entanto, não pude prosseguir devido ao contínuo bloqueio de retirada. Depois de entrar em contato novamente com o suporte, fui notificado de que meu caso havia sido transferido para o departamento apropriado. Infelizmente, o problema terminou aí. Cada vez que pergunto sobre alguma atualização, recebo a mesma resposta de que meu caso ainda não foi analisado e devo esperar. Este tipo de tratamento do casino para com os seus clientes é inaceitável. Não consigo fazer nada sozinho e sou constantemente deixado de lado. Talvez você possa me ajudar a resolver esse problema.
Despite having a verified account, the casino has blocked my ability to make withdrawals. I have had an account with the casino for a while and have never previously encountered any problems with withdrawals. However, I am now unable to access my funds and no one can explain why. I have been asked to verify my account again and, of course, I sent all the necessary documents. Despite this, I was asked to verify the same card three times, which I had previously verified. After verification, I still could not initiate a withdrawal and no one from the support team was able to provide an answer. I even went as far as writing to the casino department that handles these matters. They responded by stating that my account was verified and I could normally initiate a withdrawal. However, I couldn't proceed due to the continued withdrawal blockage. After contacting support again, I was notified that my case had been transferred to the appropriate department. Unfortunately, the issue ended there. Every time I inquire about any updates, I'm met with the same response that my case has not yet been reviewed and I should wait. This kind of treatment from the casino towards its customers is unacceptable. I can't do anything on my own and I'm constantly being brushed aside. Perhaps you can help me resolve this issue.
Kasyno pomimo zweryfikowanego konta zablokowało mi możliwość wypłat. Konto mam w kasynie już długo nigdy wcześniej nie miałam problemu z wypłatami a teraz nie mogę wypłacić pieniędzy, i nikt nie umie mi powiedzieć dlaczego . Poproszono mnie o ponowną weryfikację oczywiście wysłałam wszystkie potrzebne dokumenty chociaż proszono mnie trzykrotnie o zweryfikowanie tej samej karty którą miałam już zweryfikowaną wcześniej. Po zweryfikowaniu konta okazało się że nadal nie mogę zlecić wypłaty i nikt z supportu nie umiał mi odpowiedzieć daczego. Napisałam nawet wyżej do działu kasyna który zajmuje się takimi sprawami i oni odpisali że konto mam zweryfikowane i normalnie mogę zlecić wypłatę jednak nie mogłam tego zrobić bo nadal miałam blokadę wypłat. Po ponownym kontakcie z supportem poinformowano mnie że przekazano moją sprawę do odpowiedniego działu i na tym się sprawa zamknęła za każdym razem kedy pytam czy coś wiadomo dostaję tę samą odpowiedż źe dział nie rozpatrzył jeszcze mojej sprawy i że mam czekać. Takie zachowanie kasyna wobec klientów jest niedopuszczalne, sama nic nie mogę zrobić i jestem cały czas zbywana. Może wy mi pomożecie rozwiązać problem.
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