Vulkan Vegas Casino - A retirada do jogador foi adiada.

Hello,

Since October 30, 2020, my 285 Euro withdrawal has been pending and unprocessed.

I keep getting put off by the casino's Support team.

By now, the period for the payment far exceeds the 5 business days timeline set by the Casino.

I am always stalled with the statement - we are checking on it - but nothing happens.

Thank you for your help in getting my money to me.

Hallo,

seit 30.10.2020 ist meine Auszahlung ueber 285 Euro offen und unbearbeitet

Vom Support des Casinos werde ich immer wieder vertröstet.

Inzwischen ist die Auszahlung weit ueber die Regelung des Casinos "5 Werktage" bis zur Auszahlung hinaus.

Ich werde immer hingehalten mit der Aussage - wir prüfend dass - aber nichts passiert

Danke fuer Hilfe dass ich zu meinem Geld komme

Dear Tamino1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear Tamino1

Please kindly confirm in here when the money gets received.

Best regards

Dear Tamino1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

However, the money was now paid 10 days late.

The case can be closed

Kind regards

Hallo,

Dss Geld wurde allerdings mit 10 Tagen Verspätung nun bezahlt.

Der Fall kann geschlossen werden

Mfg

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tamino1, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru