Vulkan Vegas Casino - O jogador está lutando para concluir a verificação da conta.

Good afternoon I have a Problem and it is that I try to withdraw my Profits and I cannot have waited long for my KYC account to be validated

I do not know what happens and I need my Profit, please help me I want my account to be validated and to be able to make a Withdrawal

Buenas Tardes Tengo un Problema y es que trato de retirar mis Ganancias y no puedo he esperado mucho por que validen mi cuenta KYC

No se que es lo que pasa y necesito mis Ganancia porfavor ayudenme quiero que me validen mi cuenta y poder hacer Retiro

Dear sdelacuadra7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear sdelacuadra7

Please kindly make a withdrawal request, since we cannot make one for you.

Thank you!

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear sdelacuadra7,

Please request the withdrawal and keep us informed. Looking forward to hearing from you.

Dear sdelacuadra7,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.