Vulkan Vegas Casino - O jogador está lutando para retirar seus ganhos.

have been trying to cash out my winnings for several weeks. I have only received mail about the processing until now and my identity has also been confirmed. After constant inquiries, it always came up, it is being processed and we ask for your patience. This was done exclusively via a chat. Then last week I got the message that my bank had been rejected. Funny, because in the AGB´S VISA card can be used as a payout instrument. Then I requested another payment of the above amount. Well, I can neither get into the chat nor get an answer to my request by email. Ask for help. Thank you very much

versuche seit mehreren Wochen, meinen Gewinn auszahlen zu lassen. ich habe bis nur Mail über die Bearbeitung erhalten und meine Identität wurde auch bestätigt. Nach ständigen Nachfragen, kam immer nur, es ist in der Bearbeitung und wir bitten um Geduld. Dies erfolgte ausschließlich über einen Chat. Dann bekam ich vorige Woche die Meldung, dass meine Bank abgelehnt wurden ist. Komisch, da in den AGB´S VISA Karte als Auszahlung Instrument verwendet werden kann. Dann habe ich erneut eine Auszahlung der o. g. Summe beantragt. Nun, komme ich weder in den Chat rein, noch wird auf meine Nachfrage per E-Mail geantwortet. Bitte Sie um Hilfe. Dankeschön

Dear Yvonne,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Could you please advise if any alternative payment method to withdraw your winnings has been offered to you by the casino? Was this your first attempt for a withdrawal or you’ve received payments before? Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Not by itself. Only when I have asked. The payment was declined again! Bank would be wrong - which is nonsense, since that means of payment is in the terms and conditions

Nicht von alleine. Nur wenn ich nachgefragt habe . Die Zahlung wurde erneut abgelehnt ! Bank wäre falsch - was Blödsinn ist, da dass Zahlungsmittel in den AGBs steht

Thank you very much, Yvonne, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Miraculously, I received three emails today stating a payment. Looks like things are moving now. I will contact you immediately when the money has arrived

Thank you

Emperor

Ich habe heute wie durch ein Wunder drei Mails mit dem Vermerk Auszahlung erhalten. Sieht wohl danach aus, dass jetzt Bewegung in die Sache kommt. Ich melde mich umgehend,wenn das Geld gekommen ist

danke

Kaiser

Money came into my account today ... thank you for your help

Geld ist heute auf meinen Konto eingegangen ... danke ihnen für ihre Hilfe

Hi Yvonne,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter