Vulkan Vegas Casino - O jogador está lutando para retirar seus ganhos.

Hello, I need help with my withdrawals..because they have an incomplete status, then after a while they have a rejected status...and I can't withdraw my money...help me please

Olá estou precisando de ajuda com meus saques..pois os mesmo ficam com status de incompleto aí depois de um tempo ficam com status de rejeitado...e não consigo sacar meu dinheiro...me ajudem por favor

Dear Elianderson1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi, I've already sent all the documents for KYC verification... And I'm going to make the withdrawal again to see if the problem is solved.

Olá, já mandei todos os documentos para verificação de KYC... E vou fazer o saque novamente para ver se o problema foi resolvido.

Good Morning!!!

I sent all documents for KYC verification...but they are not verifying...unfortunate 😔

Bom dia!!!

Enviei todos os documentos para verificação de KYC...mais porém eles não estão estão verificando... lamentável 😔

Thank you, Elianderson1, for the update. Could you please advise how many days ago you have uploaded or sent your documents for verification?

Hello Elianderson1, Petronela

We've checked the records, and can confirm the following:

1) The documents were received on 28.03.2022 10:15:15 (UTC)

2) The documents got verified on  28.03.2022 15:01:39 (UTC)

3) The withdrawal requests were confirmed on 28.03.2022 20:28:06 (UTC) and are being processed now by the payment provider.

Dear Elianderson1, can you please confirm the issue still persists.

Thank you in advance!

Best regards,

VulkanVegas

Good Morning!!! I'm here confirmed this situation... I'm already very grateful for the help of the Casino guru team, because they were dedicated to the maximum to help me... now I'm just waiting for the withdrawal to finish and enter my account to give the well-deserved congratulations to the Casino and close the case...

Bom dia!!! Estou aqui confirmado essa situação...desde já estou muito agradecido pela a ajuda da equipe do Casino guru, pois se dedicaram ao máximo para me ajudar...agora estou aguardando só o saque finalizar e entrar na minha conta para da os merecidos parabéns ao Casino e dar o caso por encerrado...

Thank you very much, Vulkan Vegas Casino team, for the update.

The least I can do is to leave this complaint open until Elianderson1's confirmation regarding successful withdrawal. Please keep me informed. 

Hello all,

We've checked the records, the money should have arrived onto player's bank account already 🙂

Waiting for player's confirmation as well.

Thank you in advance!

Kind regards

I come here to confirm that the payment has been made.... and I also want to congratulate Casino vulkan vegas for their commitment to the customer and also the Casino guru team for their help and all the attention... I will return to deposit at vulkan vegas and also recommend to my friends...thanks a lot!!! AND CASE RESOLVED.

Venho aqui confirmar que o pagamento foi feito....e quero também parabenizar ao Casino vulkan vegas pelo compromisso com o cliente e também a equipe da Casino guru pela a ajuda e toda a atenção...voltarei a deposita na vulkan vegas e também indicar aos meus amigos...muito obrigado!!! E CASO RESOLVIDO.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Elianderson1, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela