Vulkan Vegas Casino - O jogador está tendo dificuldades para concluir a verificação da conta.

I signed up with Vulkan Vegas and made a few deposits.

Now I have the problem that I cannot withdraw my winnings because my account is not certified.

However, I never received an email even if I kept clicking on apply.

I would like to cash out my winnings.

strange that the deposits always work immediately and without asking.

I also contacted the service and the chat function but never received an answer.

Ask for help as soon as possible

Ich habe mich bei Vulkan Vegas angemeldet und schon paar Einzahlungen vorgenommen.

Jetzt habe ich das Problem das ich meinen Gewinn nicht auszahlen kann, weil mein Konto nicht zertifiziert ist.

Jedoch habe ich nie eine Email erhalten auch wenn ich immer und immer wieder auf beantragen klicke..

Ich würde gerne meinen Gewinn auszahlen lassen.

komisch das die Einzahlungen immer sofort und ohne Nachfragen funktioniert.

habe auch den Service und die chatfunktion kontaktiert jedoch nie eine Antwort erhalten.

Bitte um schnellstmögliche HILFE

Dear Fabian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We have received quite a few similar complaints to yours. It seems like the casino is experiencing some technical problem related to players from Germany and email address verification.

Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete KYC (verification) process?

I believe we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Fabian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.