WinLegends Casino - A retirada do jogador foi adiada.

I made a withdrawal on Friday with ID 9381606. In the terms and conditions of Win Legends, it says that for digital wallets, it takes 24 hours. Today, still nothing. When I contact live chat, it's obvious that no one is actually talking, just automated responses. Now I wonder how Casino Guru has given such a high rating to this casino, which doesn't even have real people in the chat. Not to mention, I haven't even seen my withdrawal yet.

Fiz um levantamento na sexta feira com o ID 9381606 nós termos e condições da win legends diz que para carteira digital demora 24 horas hoje ainda nada contacto ao live chat da para ver logo que não está ninguém a falar mas sim respostas automáticas agora me pergunto como o Casino guru tá uma classificação tão alta a este Casino no qual nem pessoas reais no chat se são para não falar que o meu saque ainda nem velo

Hello bombamen5,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinLegends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

point number there is no information to say 14 days and yes my account is verified everything right I waited 3 days for you to tell me to split the withdrawal in two means that the player still has to wait longer than you put in the terms 24 hours maximum digital wallet

Just to let you know, I've already made the withdrawal as you asked and split it in two. I'm waiting for my money today, because winlegends like this only drive players away.

ponto número não tem informação nenhuma a dizer 14 dias e sim a minha conta está verificada tudo certo esperei 3 dias para vocês me dizerem para dividir o saque em dois quer dizer que o jogador ainda tem que esperar mais tempo do que vocês colocam nos termos 24 horas no máximo carteira digital

Só para informar já fiz o levantamento como vocês pediram e dividi em dois aguardo o meu dinheiro ainda hoje pois winlegends assim só afasta os jogadores

I received an email from win legends saying that my withdrawal of 1000 euros has been canceled. They asked me to split the 1000 euros in two and the payment will be made successfully. I've done what they asked and so far nothing!!! I've been doing this for 4 days now and the digital wallet doesn't take that long so they don't reply to my email and don't make the payment. You want players for your casino if they are you are proving that we should not play in this casino.

Recebi um email da win legends a dizer que o meu levantamento no valor de 1000 foi cancelado . Me pediram para dividir os 1000 euros em dois que o pagamento irá ser feito com sucesso .Ja fiz o que me pediram e até agora nada !!! Ainda não caiu valor nenhum já ando nisto há 4 dias sendo que carteira digital não demora tanto não respondem ao email não efectuam o pagamento . Querem jogadores para os vossos Casino se são dão provas que não devemos jogar neste Casino

As you can see from the screenshots I sent here first on 29-07-2024 Win legends asks me to make another withdrawal to divide the amount in 2 then a few hours later sends me another email saying that my game session will be checked by the provider now answers me with another email saying that they are checking if in my game session there is hank etc etc SUMMARY DO NOT WANT TO PAY THE AMOUNT GET OUT OF THIS CASINO DO NOT PAY THEY INVENTED SOMETHING TO NOT PAY AND I WILL SUE WIN LEGENDS

Como podem ver nós prints que aqui enviou primeiro no dia de 29-07-2024 Win legends me pede para fazer outro levantamento para dividir o valor em 2 depois umas horas depois me envia mais um email a dizer que a minha sessão de jogo irá ser verificada pelo o provedor agora me responde com mais um email a dizer que estão a verificar se na minha sessão de jogo ouve hank etc etc RESUMINDO NÃO QUEREM PAGAR O VALOR FUJAM DESTE CASINO NÃO PAGAM INVENTAO ALGO PARA NÃO PAGAR E EU IREI PROCESSAR A WIN LEGENDS

Hello bombamen5,

The 14 days are recommended by us and we do not intervene if it's been less. Can you please advise if you did play with bonus money?

Yes, I played with bonus money and managed to beat the relover, so I don't see the problem with that

Sim joguei com dinheiro de bónus e consegui bater o relover não vejo o problema nisso

As you can see yesterday I made another deposit in this Casino and they accepted it without any problems to receive money is seconds my withdrawal still pending with 7 days to wait !!!

Como podem ver ontem fiz mais um depósito neste Casino e aceitaram sem problemas nenhuns para receber dinheiro é segundos o meu levantamento ainda pendente com 7 dias de espera !!

Hello bombamen5,

Please let us know by the end of the week if the withdrawal has been processed. Until then I can only recommend to wait as earlier.

Dear bombamen5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.