Zodiac Casino - A retirada do jogador foi cancelada.

I have an account on which I deposited 10 euros 16 places. Code paysafecard ... I won 3000 but I had the winnings paid out on a friend skrill. Win confiscated account blocked. Can you help?

Mam ucet na ktory som vlozil 10eur 16miest.kodom paysafecard...vyhral som 3000 no vyhru som si dal vyplatit na kamaratou skrill.vyhru skonfiskovali ucet zablokovali.viete nejak pomoct?

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.zodiaccasino.com/en/terms/:

„If a financial account used to deposit and or withdraw funds is not in the name of the Player registered on the Casino, Zodiac Casino reserves the right to suspend the casino account and or financial account indefinitely."

"If the credit/debit card, eWallet or financial account used to make the deposit to receive the sign up bonuses is not in the name of the individual registered on the Zodiac Casino account, the casino reserves the right to void any winnings. Attempts to withdraw any associated winnings from the sign up bonuses using credit/debit card, eWallet or financial account in a different name to the casino account holder may also lead to winnings being void."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card. If you’re not able to prove that you are a legitimate owner of the Skrill account, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela

Hello David,

Thank you very much for forwarding all the relevant screenshots. Unfortunately, even if you haven’t activated any promotional offers you attempted to withdraw your winnings to a payment method that doesn’t belong to you. Please see the following rule https://www.zodiaccasino.com/en/terms/:

"Proof of ownership of the financial accounts being used to deposit and/or withdraw from the casino. This would include but not be limited to a copy of the physical card, statement relating to a specific bank account, or relevant screenshots of other online wallets and methods."

"Zodiac Casino reserves the right to confiscate any withdrawal or casino account balance suspected of being linked to any kind of fraudulent activity included but not limited to identity theft or payment fraud."

"If a financial account used to deposit and or withdraw funds is not in the name of the Player registered on the Casino, Zodiac Casino reserves the right to suspend the casino account and or financial account indefinitely."

Please understand that all these rules have been breached.  I'm afraid we can't help you with this case. I would recommend checking our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

If you’ve communicated a possibility to withdraw your winnings to a payment method you're not the rightful owner and it was approved, please forward me the relevant communication. I haven’t found it in your previous emails. Looking forward to hearing from you. 

Additional comments from the player:

"And I would like to send you a previous prize from the yukongold casino rewards casino where I also asked for a skrill account with that name and not the same with my des that they asked for the power of attorney of the owner of the skrill uctu. I thought that when the casino rewards once again asked me to verify the skrill account where my name did not appear but otherwise but the overeboe went smoothly so I had no idea that I would still have to solve something like this. casinos are under one head "

"By the way, I inquired about the screed for life chat. Unfortunately, I don't know about the most. But during the day I will try to find the best, but why did you ask me twice to write the screech from time to time. In the second message If I also ask you to ask for home documents again for verification? I think that you should win this win even if such a situation occurs. I am willing to have my quiet life chat on a web camera with my credit cards for verification. that m8 would really like to negotiate with the casino if by chance it came to a stricter verification of my documents to verify its identity. OP VP .a etc. "

Additional comments from the player:

"A rad by som vam poslal predoslu vyhru z yukongold kasina rewards kasina kde som sa tak isto spytal za skrill ucet s onym menom a nie totzny s mojim dez to oni ziadali odomna splnomocnenie majitela skrill uctu.pricom si aj toho majitela preverili. Nakoniec vyhru poslali bez problemov. Myslel som si ze ked uz raz odomna kasino rewards ziadalo na overenie skrill uctu kde nefigurovalo moje meno ale ine ale overeboe prebehlo bez problemov tak som ani len netusil ze este budem musiet nieco taketo riesit. Ved obidva kasina ci yukon alebo ZODIAC kasino su pod jednou hlavickou"

"Momochodom ja som sa informoval ojladom toho skrilu na life chat. Bohuzial neviem o najst .ale v priebehu dna sa posnazim to najst.ale preco ste odomna odomna ziadali dva krat aby som vam napisal ten skrill . V druhej sprave bysom vam poslal svoj ucet . Az taky prpblem mate stym aby ste znovu vyziadali odomna dokumenty na overenie ? Ja si myslim ze ,natu vyhru bybsom mala mat narok aj ked nastala takato situacia .ja som ochotny svami kludne life chat na web camere s mojimi platobnimi kartami koli overeniu. Myslite si ze by sa m8 chcelo fakt ditahovat s kasinom keby nahodou prislo k prisnejsiemu overovabiu mojich dokimentov na overenie svojej totoznosti.OP VP .a pod."

I’m sure you understand that I don’t work for the Zodiac Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you. 

Please forward any supporting evidence to petronela.k@casino.guru.

Lastly, I would like to ask you to reply to the submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated. 

Additional comments from the player:

"Good morning my name is David and I won 3000eur at the zodiac casino without a bonus..but when there was a payout there was a problem I got a message from them right from me confiscating the win because I broke the rules. While I read all the rules. I own all the documents. I sent them OP VP just what the casino asks LED comes to the payout, so they wanted to leave the ATM account at home, I asked them if I could give a skrill account to friends because I had already played a few times at other casinos such as royalvegas.eu and 0reto I put it on his skrill account because the money will run on the skrill account7 odaco faster than on the bank than I wrote above at other casinos when I win and when choosing I asked 9ch if I can give friends to skrill casino they wrote me down yes but they had the conditions that my friend and I had to have a contract signed by him and a lot of scanned to send them verified everything went well, but what annoys me the most from the zodiac and Yukon gold casino I would he called it one and the same casino, but rewards ... before the progress I won at yukone gold also a bigger win exactly the same thing I wrote above I just asked them if I could skrill friends .. they wrote me out of course they verified everything paid off no problem . But now I have also won a bigger win on the zodiac, I asked them about the skrill or I can ask my friends ... and here is the biggest fail I think. As if they are such a correct casino, I will write right away, no, because such a thing would happen. Please, nice, they wrote to me normally, so that I could write a friend's account, I also wrote it to them. My accounts were blocked for both zodiac and yukone. I try to communicate with them, but they also immediately disconnect or write me nonsensical e-mails, which I should contact when I have any questions. And it doesn't hurt to give me space just to tell them why ... and I shouldn't have the problem to send that bank account if m8 writes NO ALL THE INFORMATION MUST BE THE SAME WITH YOUR NAME. And I would actually say that I was robbed, I charged for 10 euros without a bonus. I won 3000eur. And they made me so disgusting. I hope you can help me! I donated all the winnings that I won to my mother's SISTER, who had her daughter. THANK YOU .Dávid "

Additional comments from the player:

"Dobré ráno volám sa Dávid a vyhral som 3000eur na zodiac kasíne bez bonusu..ale keď prišlo ku vyplacaniu tak nastal problém prišla mi od nich sprava ze mi konfiskuju výhru pretože som porušil pravidlá. Pričom ja som si prečítal všetky pravidlá. Vlastné všetky dokumenty som im poslal OP VP proste co kasína žiada LED uz príde ktomu vyplacaniu ,chceli odomna teda už bankomavotovy účet. Ja som sa ich spytal ci môžem dať skrill účet kamarátov pretože už predtým na iných kasínach ako napríklad royalvegas.eu som pár krát povyhraval a 0reto som si to dal na jeho skrill účet pretože na skrill účet tie peniaze nabehne7 odaco rýchlejšie ako na bankový ako som už vyššie pisal na ostatných kasínach pri výhre a pri vybere som sa 9ch spýtal ci môžem dať teda kamarátov skrill kasina mi odpísali áno ale mali oni podmienky ktoré sme ja amoj kamarát museli zmluvu podpísanú ním a mno preskenovanu im zaslať overili si všetko prebehlo v poriadku. Ale najviac ma štve ze zodiac a Yukon gold kasíno ja by som to nazval jedno a to isté kasíno však rewards ...pred pokrokom som vyhral na yukone gold tiež väčšiu výhru presné toto isté čo som písal vyššie prosto som sa ich spýtal ci teda skrill kamarátov môžem..odpísali mí samozrejmé overili si všetko vyplatili žiadny problém. Ale teraz som vyhral na zodiacu tiež väčšiu výhru ,opýtal som sa ich na skrill ci môžem teda na kamarátov..a tu je ten najväčší fail si myslím.akoze keby sú také korektne kasíno tak napíšu hneď ze nie pretože by sa stala takáto vec. Prosím vás pekné normálne mi napísali aby som napísal kamarátov skril účet..napísal som aj to im trvalom skoro týždeň čo mi odpovedali stým že vyha je skonfisovana porušil som pravidla . Účty mi zablokovali aj na zodiac aj na yukone . Snažím sa komunikovať s nimi ale hneď sa aj odpojoa alebo mi napíšu nezmyselné maili na ktoré sa mam vraj obrátiť keď mám dáke otázky. Pričom nebolí schopný mi dať priestor ani len na to aby som im to vsvetlil ze prečo..a vlastne by som nemal prpblem zaslat ten bankový účet stačilo kebyže m8 napíše NIE VŠETKY ÚDAJE MUSIA SBYT TOTOŽNÉ S VAŠÍM MENOM. A Vlastné by som povedal ze ma okradli ja som si nabil za 10euro bez bonusu. Vyhral som 3000eur.a oni ma takto hnusné vyrobili .dúfam že mi dáko pomôžete! všetky výhry ktoré som povyhraval som venoval maminej SESTRE KTORA MA DCERKU ŤZP. ĎAKUJEM .Dávid"

Additional comments from the player:

"But I still don't get it. Is it difficult for you to verify my documents again?

And when it's so hard for you to do the verifications and you can't help me get my winnings here, you could at least give me back 10aur s5 because it doesn't make sense, I recharged for my money not for their patti to come back. the win has reached the right winner as their priority. "

Additional comments from the player:

"Ale ja stale nechapem. Zatazko je vam znovu overovabie mojoch dokumetov ?

A uz ked uz natolko vam je tazke urobit overenia a nedokazete mi pomoct nejak tu moji vyhru ziskat tak by ste mi mohli asppon tuch 10aur vratit s5 lebo to nedava logiku ja som si dobil za svoje peniaze nie za ich patti sa vratit.a dakujem ze vyhra sa dostala k spravnemu vyhercovi ako je to ich prioritou."

I didn't take pictures of the communication on the live chat, but I have a power of attorney, and when that's not enough for them, I'll send my skrill .. only when I asked straight, they blocked me

tu komunikaciu na live chate som nefotil ale naten skrill mam splnomocnenie a ked im to nestaci ja poslem svoj skrill.. len ked som sa pytal rovno ma zablokovali

I'm truly sorry, but without supporting evidence that the option of withdrawing winnings to a third party payment method has been communicated to the casino beforehand we stand no chance to win this case.

I’m very sorry I couldn’t help you to resolve this issue. If you still wish to continue with this case, I recommend contacting Malta Gaming Authority. In order to proceed with reaching out to the Licensing Authority, please use the link below:

https://www.mga.org.mt/support/online-gaming-support/

Please, if you’ll come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. However, I will reject it now. Thank you for your understanding.