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Casino Guru

Queremos que os jogadores compreendam o jogo.

há 4 mesesOriginalTradução
Boa experiência.
Aproveitei o bônus de boas-vindas e pude experimentar o saque.
A validação dos documentos demorou um pouco. Uma vez validados, o pagamento foi enviado imediatamente.
Gostei da ergonomia do site, os jogos são fáceis de encontrar.
Uma falha é que em bônus não consegui encontrar a lista de jogos proibidos, você tem que colocar o site em inglês.
Mas não sei se é só para bônus com aposta porque em inglês não são os mesmos bônus oferecidos. O meu era sem aposta.
Tentarei novamente com um pequeno depósito.
Ler maisLer menos
  • boa escolha de jogos
  • muitos fornecedores
  • Validação de documentos um pouco lenta
Traduzido automaticamente:
há 6 mesesOriginalTradução
I strongly advise against this casino!
It's rare that I recommend against it but this is one of them!
he in no way deserves his rating on Guru!
Very bad experience with them.
I had never won anything with them, but I played there a few times.
I managed to increase my balance to 650e with a small deposit and 150% bonus that they had offered me.
I decide to request the withdrawal of my winnings. I send the KYC which is validated.
I request the withdrawal and receive an email after several days of waiting, which informs me that I have played a bet above the authorized bet with a bonus.
I never bet above 1.20e, bonus or not!
I ask them the history of this bet. No answer!
I get help from a forum (very well known in my country), which also sends them an email to get this history ! They didn't respond either.
We sent them several emails to get this proof, which is normal! I never received any response.
Simply because they don't have this proof, since it doesn't exist!

So I requested that my account be closed.
In addition, I noticed that no games prohibited under bonuses were blocked. While they have a long list of banned games.

Casino to ban! who does not hesitate to lie so as not to send you your winnings.
Be careful when you deposit at this style of casino
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  • Nothing
  • Long list of banned games
  • lie to avoid paying your winnings
  • games prohibited under bonus, are not blocked
há 10 mesesOriginalTradução
I was very surprised to see that under bonuses, the games that are blocked are not at all those listed in their CGU. There are a lot of games blocked, it's simple on certain providers there were almost no games available.
If you want to play, don't take bonuses, their CGU are distorted for bonuses.
You'll end up with very, very few games that won't be blocked.
Sorry I didn't like it
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  • Nothing
  • A lot of games blocked with bonus
  • the list of blocked games announced in the T&Cs is false
há 10 mesesOriginalTradução
A pleasant casino, lots of providers, lots of bonus offers, very smooth. But I don't know why, I never managed to earn a single cent in this one. As soon as I play, the scale goes very very quickly.
While at the same time I'm going to play elsewhere and win.
No matter how hard I try, nothing happens.
or is it really bad luck every time I come across cold games with them, or...?
Aside from the fact that it doesn't bring me anything at all, nor any fun moments, it's a pretty well designed casino
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  • Lots of providers
  • Lots bonus
  • Good designed casino
há 11 mesesOriginalTradução
I like playing at this casino. Lots of welcome bonuses. Lots of games and providers. Customer service is responsive and will help you. prohibited games with automatically blocked bonuses
The only negative point which is really a shame is the conditions of their bonuses. Few casinos have so many restrictions on bonuses.
they feature a very big wager + restriction on withdrawals! it is enormous.
They also have smaller wagers but less interesting.
Same for the FP offered. huge wager on the FP which are already limited to 50€ withdrawal!
I have never seen a casino with so many restrictions on bonuses and FP. I think when there is a wager, the withdrawal should be unlimited.
It is better not to take any bonus at this casino and not to take the FP offered.
It's a shame because that's really their negative point.

I am editing because they have other x20 bets that I have retained.
For others, the restrictions remain far too heavy.
I just learned that they are closing?? Why ?
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  • Lot bonus
  • Lot games and providers
  • Customer service is responsive
  • prohibited games with automatically blocked bonuses
  • pretty quick payment
  • Conditions bonus
  • Restrictions on bonus. big wager and restriction on withdrawals
  • Huge wager on the FP offered and limited to 50€ withdrawal
há 11 mesesOriginalTradução
Boa noite.
Vendo os comentários, entendo o problema que também encontro...
Me enviaram um anúncio com 13º na inscrição, que aceitei. Com esses 13º ganhei 185º.
Fiz um pequeno depósito de 10 para poder fazer o saque.
E ter meus documentos validados. Uma vez feito isso, solicitei a retirada.
Somente sem parar meu saque é cancelado todos os dias. E sem dar motivos. Enviei 2 e-mails, que ficaram sem resposta. Então acabei entrando em contato com o gato.
A 1ª pessoa me disse que era porque os documentos ainda não foram verificados. No entanto, foi marcado como "validado". Aí ele me disse que estava tudo bem eu poder solicitar o saque novamente, que iria receber. Algumas horas depois eu olho minha conta, o saque foi cancelado novamente...
Solicito novamente o saque e entro em contato novamente pelo chat. Desta vez a pessoa me diz que é porque precisa de informações adicionais. Eles me pedem para fornecer dados pessoais. O que eu faço. Então me disseram que está tudo bem, receberei os ganhos. Aqui estou.. mais de uma semana se passou.
Se eles forem cancelados novamente, registrarei uma reclamação. Se forem aceitos e enviados imediatamente, reavaliarei meu comentário e a classificação. Não posso dizer coisas boas sobre este casino neste momento com base na minha experiência atual.

editar: o pagamento foi recebido mais de 3 meses depois!
era cancelado toda hora, depois de falar comigo sobre falta de informação (quais técnicos eles já tinham e conta validada), aí deu problema.
Depois, manutenção de criptografia.
E então, novamente, um problema técnico com criptografia.
Tudo isto por um pequeno levantamento de 100€.
É portanto óbvio que nunca repeti a experiência neste casino que obviamente não recomendo.
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  • Responder por chat. Mesmo que às vezes seja um pouco longo
  • Sem resposta por e-mail
  • Tempo de retirada muito longo
Traduzido automaticamente:
há 11 mesesOriginalTradução
I like versus casinos, this one is the exception!
Very bad experience with this casino.
On my first deposit, while playing, at 0.20 cts, there was a bug and I found myself playing a $40 spin! I hadn't touched anything!
I was also a bonus. So I went to see them in the chat to tell them. Anyway, I had almost nothing left. So I lost my first deposit because of this problem.
I nevertheless decide to make a deposit again with the 2nd bonus.
Every time I play at a new casino, I read the terms and conditions carefully.
And then I go into the chat, make sure of the details. Which I did with this one.
Before my first deposit I read the T&Cs, I went into the chat to ask them if the games prohibited under the bonuses were automatically blocked. Because I no longer want to play in casinos where they are not automatically blocked.
The support response: "yes the games are blocked automatically, you don't have to worry about it".
I'm going to check the T&C for the list of banned games to make sure that the ones I like to play aren't all blocked, because I play a lot of megaways.
Very few games I play were banned.
During my 2nd deposit, just like the first, I start playing several megaways.
Then looking at the games, I realize that no game is blocked anymore. I think it's a bug. I'll tell them in the chat.
The agent also notices that this is not normal. he asks me to try a banned game for verification, I ask him to name one, he tells me "any megaways, all megaways are prohibited".
From there I realize that not only were the games no longer blocked but they had also changed the list of prohibited games, which was not there even the day before!
they added "all megaways" to the list.
The same day I made a nice win on a megaways!
Anyway, I sent them an email for explanations. Not only did I get no explanation, but even worse, they lied to me.
And obviously my victory was canceled.
So be very careful with this casino, they can, at their discretion, unblock all games and change the list of blocked games while you play! if you have made a gain in the meantime on a game, it will be canceled! It's a scam! I had never seen such a thing before!
I asked for my account to be closed because I would never set foot there again! of course they didn't close my account!
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  • Banned games with bonus unblock
  • Changed the list of banned games
  • Scam
há um anoOriginalTradução
O bônus de boas-vindas deles é ótimo! Peguei o bônus de boas-vindas. O que é sem restrições, sem apostas, com saques ilimitados, bastante raros. Nenhum jogo é proibido. Resumindo, não há estresse ao receber um bônus, o que estraga a diversão em muitos outros cassinos. Estive no chat para saber, agente atencioso, respeitoso e preciso. E quem escreve na sua língua! Porque não há nada que me incomode mais do que um agente que pede para você escrever no idioma dele e te manda um link do tradutor... Por que eles próprios não usam esse tradutor? Ele é o agente, eles têm que se traduzir, já que trabalham num chat internacional. Em 2023, não poder instalar um tradutor automático, que permite compreender o cliente, ao mesmo tempo que continua a escrever na sua própria língua, não é nada profissional! Para mim estes agentes não têm nada a ver num chat internacional.. por isso agradeço quando um casino tem agentes profissionais como este.
Não poderia falar da rapidez dos saques, não ganhei nenhum dinheiro lá. Não sei se foi um mau momento, mas todos os bónus ganhos foram inferiores a 10€.
Eles têm uma boa lista de fornecedores. Jogos e fornecedores são fáceis de encontrar.
Resumindo, gostei de jogar, mesmo que tenha sido breve devido ao azar.
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  • Alguns fornecedores
  • Ergonomia do site
  • Gato respeitoso e atencioso
  • Bônus muito bom (sem aposta, sem saque máximo)
  • Que não existe pacote de boas-vindas (vários bônus)
Traduzido automaticamente:
há um anoOriginalTradução
Bad experience on this one.
I made 2 deposits at this casino by taking the welcome pack, which includes 5 deposits!
Their site bugs a lot, we have to restart the games very often. Some games are unplayable.
Being committed to the welcome bonus, I made a 3rd deposit. Only, as this site bugs all the time, the bonus was not put with my deposit. I went to the chat to ask them to put it on me. They kept me waiting and waiting to log out of the chat, no explanation, nothing. And so on 5 times! As soon as I exposed the problem, I was disconnected! I ended up sending an email.
I was hired on the welcome pack! no reason, you don't get your bonus. On top of that, they offer bonuses on request to forum administrators, to make sure they will speak well for them... isn't this a very fraudulent process??
I won on my first 2 deposits, it is not because we win that we will say that a casino is top, if it is not the case (as I read here, more below...).
So I'm waiting for my deposit to be refunded.
I won't play it again until I get my money back, or until the bonus is added to my deposit!
Because I call it misleading advertising in this case!
Also I couldn't find the RTP on the games checked.
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  • Nombreux fournisseurs
  • Chat qui vous déconnecte si vous avez un problème au lieu de vous aider.
  • Jeux qui bug sans arrêt
  • Publicité trompeuse sur les bonus
há um anoOriginalTradução
I change my rating for the better.
I actually had a bad experience with them, when I signed up, on the bonuses. Because after the welcome bonuses, I took a weekend bonus. Because of that they canceled my win (although I didn't need the bonus to do them) and furthermore they banned me from bonuses from now on. Very hard as a decision!
Where other casinos would just withdraw the bonus knowing that I hadn't used it for my winnings. And that was just a misunderstanding. While I hadn't understood that we couldn't take any more after the welcome one, as long as we hadn't made a clean deposit. Their story of 7 days confused me. Hard! canceling my winnings was already hard enough to swallow, in addition to telling me that I would no longer have the right to take bonuses otherwise all winnings will be cancelled. However I change my note, because they still have a very fast withdrawal service. The support is very responsive and they offer free spins from time to time. And accept VPN.
It's just those handling email responses that are very hard. And email responses are long. While they are very quick by chat.
Nevertheless they have a lot of game provider.
I'll see later how it goes...
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  • Nombreux jeux
  • VPN accepté
  • Chat réactif
  • Paiement rapide
  • Ne surtout pas prendre de bonus chez eux
  • Termes et condition de bonus mauvaise
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