BC.Game Casino - A retirada do jogador não foi creditada.

My Bc game User ID: 3****889, I made a withdrawal on 13 June. The status of the withdrawal is showing success but the funds weren't credited in my bank account. I contacted there customer support but they provide a selfmade transaction slip which I showed my bank officials , they is no such transaction with that UTR. This is the withdrawal

Order Details:

Withdraw Amount: 11982.0000 INR

Order ID: F-1801­762­416­941­301070

Status: Success

Fee: 618 INR

Created Time: 13/6/2024, 9:32:21 pm

Dear Jokeer1221,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your withdrawal.

To better understand your situation and assist you effectively, could you please provide us with the following details:

• Have you checked with your bank for any pending transactions or delays in processing?
• Can you provide a screenshot of the transaction slip provided by the casino’s customer support?
• Did the casino give any additional information or reasons why the transaction might not be appearing in your bank account?
• Have you had successful withdrawals from this casino before, or is this your first time withdrawing?
• Can you confirm if your bank account details were correct and properly verified by the casino before making the withdrawal?

You can forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I contacted my bank 6 times , they said there is no such transaction with that UTR provided by the bc casino and this is not my first withdrawal, I have made many withdrawals in the same bank.My bank official told me these are selfmade UTRs which doesn't represent any transaction.Below is the transaction slip provided by the bc casino

Thank you very much, Jokeer1221, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Resolved

Dear Jokeer1221,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru