Hi, I see that your complaint has also moved to the next stage and Mirka will now contact the casino to explain what is going on.
There is not much you can do in this situation as you don't have a clear reason why this is happening and you keep getting the same answer.
Is this your first withdrawal or have you had any successes before ?
The messages I have gotten differ from being forwarded to the senior manager, additional security checks, additional review due substantial amount, and a whole variety of reasons but I’m none the wiser unfortunately after more then 2 weeks and 70+ emails back and forth.
Also, no past withdrawals done by me.
Desejo a vocês uma noite maravilhosa da costa do Báltico... De alguma forma, tudo isso me parece familiar, ainda tenho mais de € 1.000 no relógio na 1Red... Exatamente as mesmas desculpas!!! Não há nem mesmo uma razão dada para o motivo pelo qual as fotos e os documentos falharam na suposta verificação... É estranho que agora eu tenha conseguido me verificar em 2 outros salões de jogos com exatamente essas fotos...
Strange enough, i got verified the 20th within 30 minutes.
altough im waiting for the 16th day today now for withdrawal.
totally unacceptable
And cancel the pending withdrawal from my side, ofcouse, can be in any given time.
Só tentei verificar minha conta lá quando quis sacar... Houve pelo menos 2 semanas entre meu depósito e a primeira tentativa de saque... Então pedi ajuda ao suporte... Mas a única resposta que obtive foi que eu deveria enviar mais documentos e que o processamento levaria cerca de uma hora... Apaguei todos os documentos várias vezes e os enviei novamente... Documento de identidade frente/verso, carteira de motorista frente/verso, 4 ou 5 contas diferentes e o extrato bancário no qual o depósito está visível... Já faz muito tempo... Mas o status atual ainda é processamento (acho que o relógio parou onde a 1 hora é lida)... Na minha opinião, o suporte também é composto por bots...
I recognize myself in what you say.
Too bad it has to be this way. The site itself looks promising and actually offers everything I am looking for. Unfortunately, because of the way they treat customers and not paying out credits, I do not recommend anyone to play here. I have been around for a while and am well aware of possible reasons why 1Red would not pay out, this is not an issue for me. This is simply an amount honestly won with my own money and it does not suit them to treat me in this way.
The messages I have gotten differ from being forwarded to the senior manager, additional security checks, additional review due substantial amount, and a whole variety of reasons but I’m none the wiser unfortunately after more then 2 weeks and 70+ emails back and forth.
Also, no past withdrawals done by me.
Your frustration is really understandable here, but hopefully your complaint will move forward soon and we'll find out what is really going on.
Surely not a good start at this casino, right?
Desejo a vocês uma noite maravilhosa da costa do Báltico... De alguma forma, tudo isso me parece familiar, ainda tenho mais de € 1.000 no relógio na 1Red... Exatamente as mesmas desculpas!!! Não há nem mesmo uma razão dada para o motivo pelo qual as fotos e os documentos falharam na suposta verificação... É estranho que agora eu tenha conseguido me verificar em 2 outros salões de jogos com exatamente essas fotos...
Sorry you have to go through all this as well.
Have you checked if the documents you provided were in the right format and quality, though? This is often a reason why the casino doesn't accept them, to tell you the truth.
How long are you waiting for the verification process to be done?
If you need help from our complaint team, just let us know and we will look into your case, for sure.
Hi Romi,
I posted my reply in my complaint thread. I was not sure if this was the right space.
Long story short, they aknowledge their failures and notice that no breach or mistake was done on my end of their policy.
Maintaining a bit skeptical after about 100 e-mails back and forth with them…
Hey, I posted my reply here.
Let's just keep this conversation in one thread, please. I'll let you choose which one would be better for you, ok? 😉
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