email sent to complaints@gaming-curacao.com , 24 hours later they replied wanting to know more details, I sent what I could, we will see what they will answer me..
So at least I'm glad they wrote you back. So let me know when you come up with something concrete that they replied to you. 🙂
Olá amigo, alguma novidade?
Hello ,i've just received this mail today from sbgok@protonmail.com
"Thank you for your inquiry.
Due to limited capacity combined with illness, we could not get back to you more soon as we are used to.
We sincerely apologise for that.
Is your case solved in the meantime?
If not, regarding the information you provided, we handle many similar cases and the Foundation might be able to help you.Maybe it is best to start with discussing your case by phone via Whatsapp.
What day and time would suit you best?
My number from which I will call is +34 643 593 483
Awaiting your reply,"
I hope they speak french, i will send them a message by whatsapp first..
mesmo para mim depois de ganhar algumas apostas seguidas e chegar a € 1000 (terei feito € 300 em depósitos mais ou menos desde que abri a conta) e depois de enviar todos os documentos estranhos e selfies que me pediram para fazer um saque, eles fecharam minha conta ficando com todo o dinheiro, dizendo que eu tinha quebrado os termos e condições, o que obviamente não é verdade. Se você tiver atualizações ou tiver encontrado uma maneira de apelar ou fazer algo, me avise, obrigado
Hello, I'm so sorry, did they not tell you what Terms you violated ? That would definitely be good to know. Also, did you bet only on sports or did you play some slots ?
Please let me know.
Só esportes, me disseram os termos violados, mas os pontos citados continham por sua vez muitos outros subpontos e, portanto, não me disseram o motivo real pelo qual a conta foi fechada. Perguntei qual termo exatamente eu havia violado, mas eles não quiseram me dizer 
Só esportes, me disseram os termos violados, mas os pontos citados continham por sua vez muitos outros subpontos e, portanto, não me disseram o motivo real pelo qual a conta foi fechada. Perguntei qual termo exatamente eu havia violado, mas eles não quiseram me dizer
Olá, também fui enganado pelo betplays.com, recorri a um escritório de advocacia e a várias associações que prestam ajuda a jogadores vítimas de cassinos de Curaçao. Infelizmente, nenhuma compensação até o momento, mas continuo minha batalha
They told me the same thing, there regulators were in on this scam. Moreover, they are not licensed by gaming curacao anymore they changed their license to anjoun gaming, this company remains a shady company who gets to operate and is still allowed to take deposits, as soon as they see a winner, they keep your funds even the money you deposited and the winnings ofcourse, and there is no consequences for them. 0 Justice, never betting with offshore companies with these licenses ever again. I asked them to return my deposit , as I did not lose, they have not even given my deposit back it has been a year now.
Edit: and they still have 8.0/10 safety rating, it's a pathetic joke
Olá, que decepção, na verdade notei que eles mudaram a licença, eles estão condenados
Só esportes, me disseram os termos violados, mas os pontos citados continham por sua vez muitos outros subpontos e, portanto, não me disseram o motivo real pelo qual a conta foi fechada. Perguntei qual termo exatamente eu havia violado, mas eles não quiseram me dizer
Hello, that's a shame and I'm sorry for what you had to face. I saw from the screenshot that the casino appealed some point 3 and 9. Is there something more specific written there or not ?
Unfortunately, we at Casino.Guru do not deal with sports betting because we do not have experts in it, so we probably cannot help you in this case. But if you are interested, here are the links where you can try to get help.
Links can be found here:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Do you think you'll bite the bullet and file a complaint there ?
They told me the same thing, there regulators were in on this scam. Moreover, they are not licensed by gaming curacao anymore they changed their license to anjoun gaming, this company remains a shady company who gets to operate and is still allowed to take deposits, as soon as they see a winner, they keep your funds even the money you deposited and the winnings ofcourse, and there is no consequences for them. 0 Justice, never betting with offshore companies with these licenses ever again. I asked them to return my deposit , as I did not lose, they have not even given my deposit back it has been a year now.
Edit: and they still have 8.0/10 safety rating, it's a pathetic joke
Did you also try to file a complaint somewhere ? Look at the links I sent in my previous reply.
Unfortunately the Safety Index does not reflect sports betting and its problems. Since we don't have experts or a branch, we don't deal with such complaints because we don't have enough insight, so it would be unfair to change the safety index based on such things.
I think that's understandable. 🙁
Looks like I'm the biggest loser here. They stole 24k from me . Check out the letter I just sent them.
Betplays Legal Department
3 griva Digeni Avenue, Patsalos House
6030, Larnaca, Cyprus
Formal Complaint : Unlawful Account Suspension and Non-Payment of Funds
Dear Betplays Legal Department,
I am writing to formally demand the immediate reinstatement of my account and the release of my full balance of $24,115.03, which I have legally earned under your platform's terms and conditions.
I initially signed up with Betplays on May 24, 2024, and have wagered exclusively on sports through your platform. After withdrawing a small amount on June 11, 2024 which was accepted by your financial department, I redeposited $5,000 on August 29 2024. Followed by another $3,000, as confirmed by emails I have saved. I successfully increased my account balance to $24,115.03 through legitimate betting activities. After doing so, my account was unfairly restricted to $1 per bet, despite playing fully within the rules.
I then attempted to withdraw my funds, and after waiting for one week, I was informed on September 16th 2024 that my account had been suspended due to alleged violations of your General Terms and Conditions, specifically under Rules 3 (Multi-Accounts) and 9 (Criminal Activity, Collusion & Cheating).
Please be advised of the following:
No Multi-Accounts: I have never created or operated more than one account with Betplays. I have used only one account, which I have accessed solely from my computer, laptop, and cell phone. I have never shared or disclosed my account details with anyone.
No Criminal Activity or Collusion: I have never engaged in any criminal activity, collusion, or fraudulent behavior as outlined in your Rule 9. All my wagering activity has been conducted independently and fairly. I have no involvement in collusion or sharing of information with other players, nor have I attempted to manipulate the platform in any way.
Full Compliance: I have complied with all the applicable rules, including submitting my identity verification documents, which your team has approved, and have proof of all transactions, emails, and communications between myself and Betplays. My wagering history clearly demonstrates my compliance with your terms, and I have evidence of every wager placed and my balances.
Your decision to suspend my account and forfeit my balance without sufficient cause violates your contractual obligations and the principles of fair play. I hereby demand the immediate reinstatement of my account and the full release of my balance in the amount of $24,115.03.
Failure to comply with this request within 48 hours will result in further legal action, including but not limited to reporting your platform to relevant regulatory authorities (Comoros Licensing Authorities, TrustPilot, Casino-Guru) , initiating a formal legal claim for the recovery of my funds, and seeking damages for breach of contract and unjust enrichment.
I hope this matter can be resolved amicably and promptly.
Call me a detailist, but I would not consider us or TrustPilot to be "relevant regulatory authorities".
In any event, you should be aware that we do not deal with sports betting or anything similar right away. As a result, relevant user reviews and complaints are likely to be rejected. Is it accurate to say that you have only bet on sports? Just trying to steer clear of erroneous assumptions.
Yes it is accurate. I only used the site for sportsbetting. Also, I understand you are not a regulatory official. I simply put that there to let them know that I will be informing users of their mal practice. Plus after seeing on Trust pilot that a bunch of people all got scammed recently, we need to make sure this site loses their license.
24k is no joke...
Yes, I see. It really is serious!
I appreciate the explanation. My only goal is to steer clear of any potential misunderstandings.
I should also make it clear that there is nothing we can do to "punish" online bookmakers. I think "we" can only hope that you come to a just resolution, probably with the license provider.
Dear casinoguru please help I created an account on betplays about a month ago. I made a deposit and won some betting. I have passed full verification. I ordered a withdrawal, but after a week it was rejected due to violating the betting regulations, point number 3. This point concerns betting when you received a bonus. I had to take no deposit bonus. I had 700 euros in my casino account and they took them away for no reason. I didn't do anything wrong. I was accused of things I didn't do and the money I won honestly was taken by the casino.
I am really sorry about your experience from this casino.
I can see that you have already submitted a complaint here as well, but unfortunately, as I can see that the issue is related to sports betting only, I am not sure that we could be able to help.
You need to wait for the complaint resolver of your case to investigate it and then will let you know how to proceed further.
Dear casinoguru please help I created an account on betplays about a month ago. I made a deposit and won some betting. I have passed full verification. I ordered a withdrawal, but after a week it was rejected due to violating the betting regulations, point number 3. This point concerns betting when you received a bonus. I had to take no deposit bonus. I had 700 euros in my casino account and they took them away for no reason. I didn't do anything wrong. I was accused of things I didn't do and the money I won honestly was taken by the casino.
Olá, também fui enganado pelo betplays.com, lamento informar que infelizmente você não verá mais seu dinheiro. Já fiz muitas reclamações em vão, esses ladrões mudaram a licença
Eu sou um jogador japonês
Encontrei esse tópico e postarei minha reclamação e advertência lá também.
Como já foi escrito aqui, os pioneiros já devem ter entendido, mas este site de cassino está cometendo fraude.
E, infelizmente, quando você analisa o número de negações consecutivas no fórum de reclamações em perspectiva, não parece que o CasinoGuru esteja agindo como um site de arbitragem quando se trata deste site de cassino.
Não quero escrever tal reclamação porque fui ajudado por outro site, mas Enviado em: 5 de dezembro de 2023
Das 31 ações movidas desde então, 28 foram julgadas contra o jogador em sucessão.
Os itens acabaram de ser confiscados e ainda estou me comunicando com a outra parte e publicando minha reclamação, mas gostaria que todos vocês dessem uma olhada na série de interações que tive até agora.
Este site está me acusando de trapaça.
No entanto, não me envolvi em tal comportamento e não há nenhuma possibilidade de eu ter criado várias contas ou conspirado com outras pessoas.
É provável que, depois de algumas idas e vindas, o BetPlays forneça algumas evidências forjadas e o CasinoGuru seja considerado a vítima.
Entretanto, como mencionado acima, 28 indeferimentos consecutivos em 31 casos é um número incomum para este site de arbitragem. (3 desses casos ainda não foram decididos.)
O CasinoGuru deve assumir a responsabilidade e reexaminar internamente essas 28 decisões consecutivas.
Tenho certeza de que há muitos outros jogadores além de mim que tiveram seus ganhos confiscados por motivos infundados.
Decidi me registrar depois de ver essa classificação.
Não tenho certeza se eles se registraram por meio deste link, mas já me registrei neste grupo de cassino muitas vezes.
Porque eu confiei neste site de avaliações todas as vezes.
Este incidente me faz acreditar que continuar a tê-los em tão alta conta é um erro na sua filosofia.
E eu gostaria de perguntar a todos vocês, árbitros do Casino Guru.
As pessoas que fazem reclamações nas discussões são pioneiras em cassinos, e muitos veteranos também foram vítimas do problema.
Por que você está dando um índice de segurança de 8,0 quando há tantos problemas?
No caso de um novato como eu, a resposta pode não ser um fator confiável por si só, mas há muitas alegações e Adeptos Juniores e Aprendizes Juniores em seu sistema.
Apesar de muitos pioneiros respeitáveis terem sido vítimas e de advertências nas discussões, parece que o site está recebendo passe livre para ganhar dinheiro.
Por favor, explique por que você está ignorando as reclamações de membros confiáveis em sua plataforma e dando margem a cassinos fraudulentos.
Há alguns pontos suspeitos neste sistema KYC também.
Forneci minha carteira de motorista como KYC.
Embora haja um formulário de entrada manual, eles usam um software de reconhecimento de imagem para ler a "frente" da imagem da licença que você fornece e substituí-la sem sua permissão.
Com uma carteira de motorista japonesa, se você se mudar, as autoridades atualizarão o verso da sua carteira de motorista com o endereço correto.
Também atualizei a documentação no verso.
Apesar disso, eles interpretaram incorretamente meu endereço antigo e minha data de nascimento na frente e sobrescreveram as informações pessoais que eu havia inserido.
Isso não é em si um ato ilegal da parte deles?
Não seria um problema se as informações que inseri fossem modificadas sem minha permissão?
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
