Hey Casino Guru.... No solution from the Operator who didn't explain to me anything and just closed my complaint.... No refund was made.
They are liars as you can see in my complaint and even provide fake IP.
The debt on my credit was never credited like others people complaining, and they confess that I will never be paid because I'm french (screenshots)... Can someone help ?
Thank you
Hello Tamera,
Not surprised, it's Curacao. 🙁
As stated in the complaint - we're waiting for you to update us by providing the regulator's decision, so it would be best to send all you got from all concerned parties and update the complaint.
(quoting now: "As you have confirmed that the complaint has been submitted to the licensing authority, this complaint will now be closed temporarily while we await a decision from them.
Once the outcome of their investigation is known, this complaint will be reopened and we will proceed accordingly.")
Feel free to do so right here.
Thank you!
Hi,
I don't understand, the operator didn't provide me anything, and Casino Guru know the casino was lying because of evidence provided, and now that I"'ve reopened the complaint they just closed it because the operator didn't do anything... I'm confused, and the casino which has 50 complaints (considering that this is a new casino its a lot) is still with a good notation from casino guru....
My complaint wasn't handle as it should
I see now. Well, once the authority decides in favor of the casino, there is nothing we can do about it.
As we all know, such authority is an official instance, despite our own opinions their word is kind of a law.
As far as complaints are not closed against the casino, the rating stays. The principle applied stays the same.
I wouldn't say it's a news casino, was established in 2018, so 50 complaints sound normal. You know the amount is not actually relevant, the complaints resolution is. Just a single one ended as unresolved in 2020.
Acabei com um saldo muito menor com o token fair spin tfs e eles não me permitiram sacar meu dinheiro ainda... alguém sabe o que está acontecendo??
I'd say the casino should explain. On the other hand, I'm not actually familiar with the token system, could you explain how it works? Could the lower value be the case for your trouble, perhaps? 🤔
I would certainly ask the casino if I were you.
wow 3 months ago Fiarspin had perfect reputation 9/10, lol thats such bs the fact they have so many complaints and u guys give them PERFECT grading is amazing
Hi, a casino's saftey index (rating) is not just a reflection of its complaints. Of course, it is part of the creation, but if you would like to know more about how we rate casinos and why they have the safety index they have, you can check out this guide: https://casino.guru/our-casino-reviews
Anyway, do you have a problem in this casino if you don't like something ?
Vim para este cassino por acidente e não posso reclamar... Tenho dinheiro na minha conta antes de poder sair... 😄
Bem, você geralmente não ouve isso com muita frequência 😀
Obrigado pelo feedback positivo!
Alguém já experimentou a mesma coisa?
Depositei dinheiro e joguei, ganhei e quis sacar. Eles fecharam minha conta alegando que eu tinha 2 contas?
As contas têm o mesmo endereço de e-mail e senha, então pensei que o login fosse na mesma conta.
Não sabe como é possível abrir outra conta com o mesmo email, pois afirmam que cada email é único e só pode ser cadastrado uma vez?
Então, eles deveriam razoavelmente ter se referido ao login na minha conta existente.
Agora a conta está bloqueada e não consigo sacar os ganhos?
Hello there.
It is quite strange because I'm also convinced that normally you just can't create a second account using the very same email.
Did the casino, by chance, mention the same address before the main email domain rather than the same address in general?
For instance: thisisme68@gmail.com vs thisisme68@mail.com
Well, I'm glad you submitted the complaint without further delay. And I certainly hope we will get some answers very soon!
A questão é que eu nem percebi que existiam 2 contas diferentes?
Normalmente nem é possível cadastrar uma nova conta com o mesmo endereço de e-mail, então costuma dizer que já existe uma conta com esse endereço?
Não entende nada?
Agora, quando escrevo para eles, eles nem respondem?
Anteriormente, quando tentei ter uma comunicação razoável com eles, a única resposta que deram foi que eu havia quebrado as regras por ter 2 contas. Mais tarde, quando quis uma resposta sobre como isso é possível, só obtive a resposta de que cada jogador tem uma conta única com 1 endereço de e-mail?
Eles não querem me dizer como isso pode acontecer e, acima de tudo, não pagam meus ganhos.
From what you describe, it looks like the casino doesn't really want to talk to you. I also find it strange how it is possible to register the same email twice.
However, as Radka mentioned, it's good that you have filed a complaint, because our team will try to help you and look into the case in depth. The most sensible thing to do now is to wait for the casino to respond to you other than the same thing over and over again, or to see where the complaint goes.
I hope that everything will be resolved eventually.
Boa tarde, escrevo neste espaço não como reclamação mas sim como um desabafo..... de á algum tempo atrás as retiradas para conta bancária eram imediatas , de algum tempo para cá demoram vários dias ... sou um jogador constante , tenho a verificação mais do que completa ...... Considero um bom Casino apenas acho que deviam melhorar o tempo de retiradas caso esteja tudo conforme. Enfim aguardamos ....
Oh, that's a shame...
Would you say some other methods are better than bank transfers in their current delayed state?
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
