há 7 meses
Hello, have you tried to ask what is it about when they ask you for these documents ? In some cases, casinos may also do additional verification or ask you for some things like in this case. Did you try to withdraw the money ?
Lucky Legends Casino - discussão geral (página 8)
há 6 meses
trying to make complaint with a voided winning of 40801.33 and won’t let me put amount in the complaint form
há 6 meses
He there,
I'm sorry to hear about the issue. Would you please try deleting temporary files and cookies? Try opening the complaint creator in anonymous mode, disabling any active browser extensions, or opening the complaint in an entirely different browser.
If none of this resolves the problem, please record a video and send it to community@casio.guru along with your IP address. We will do our best to identify the problem.
Usually, cookies or extensions are to blame for such problems. I would like to believe my suggestions will help you out. I will wait for your response just to make sure the complaint will make it through.
há 3 meses
I never did get my $7000. Guru was supposedly helping then the casino said I wasn't complying with the casino. I gave them everything including my bank statement. I had nothing else I could send. Guru sided with casino and stopped helping. So no I got screwed out of $7000
há 8 meses
As of now nothing is resolved. I made a whole new account. And they are still saying it's not the right account. It's a checking account through my bank. With just my name on the account. Then they say they need pdf copy of my bank statement which matches the new account. So I sent that. Everything is legit and they are still telling me no.
há 2 meses
That's what happened to me! I sent them pdf of my account three times. Still said no. I was afraid all they were doing was selling my banking information.
há 2 meses
As I can see, you have stopped responding to your complaint, so it has to be rejected.
Still, if the issue has not been resolved, you could reopen the case, but you didn't.
So, was it resolved at the end, please?
há 2 meses
No my complaint was never satisfied. The last message I got was my complaint was denied a couple weeks ago. I sent a message to luckylegends telling them to stop sending ads after robbing me. Got email back saying they didn't know what I was talking about. Said my withdrawal was approved all they needed was Utility bill. I've sent all that. Guru you even sent that!
há 2 meses
Lmaooooooooooooo.
Not laughing at you all BUT I remember my "situation" with this particular casino and let me tell you....!! It was MONTHS of Live chats, emails, Casino Guru stepping in, replaying already played wagering requirements and in the end I got about 70% of what I was owed. When I tell you DO NOT PLAY LUCKY LEGENDS...and you do from here on in..... (Its called shooting yourself in the foot. On. Purpose. THEN pouring rubbing alcohol in the bullet wound. Good Luck Youall
há 2 meses
No my complaint was never satisfied. The last message I got was my complaint was denied a couple weeks ago. I sent a message to luckylegends telling them to stop sending ads after robbing me. Got email back saying they didn't know what I was talking about. Said my withdrawal was approved all they needed was Utility bill. I've sent all that. Guru you even sent that!
há 2 meses
In order for us to help you, you need to fully cooperate with our complaint team and the casino as well.
As I can see in your complaint, the reason it was closed is because you actually didn't, so unfortunately we were not able to help you.
If you need to reopen the complaint, please do it the proper way, and I am sure that with the full cooperation from your side, we will do our best to get it solved.
há 2 meses
I was bounced around from the casino telling me to send my information to one place. Then that place would tell me another place. So then I found you guys. Anything you guys wanted I answered back within a day. I sent, Utility and my bank statement. Next thing I know I get a message from you guys saying I was not complying and closed my case. I replied again that I had complied with all that was asked. So then I was fired. The casino has been nothing short of honest. That's why I asked for your help. So at this point I'm trying to chalk it up to another life lesson.
há 2 meses
There is still the option for you to reopen the complaint if you still need the help from our complaint team, as I said before.
Will you try that?
há 2 meses
Absolutely I will.
há 2 meses
Let us know about any updates, for sure.
há 2 meses
I haven't had contact since the last place said all they needed was an utility bill. I've sent that twice. So I feel like it's like a loop to where it's back to the beginning. Unfortunately I more or less have given up. I was hoping last time you guys helped I felt like I wasn't being heard. I presented my bank statement through you. I had nothing else I could send. But then I was told I wasn't complying and you shut the case. If you open back up my case you will see I've sent everything I have.
há 2 meses
So, have you already requested the reopen, though?
Only that way would we be able to help.
há um mês
Hey guys,
I am so VERY NEW to "playing online casinos" and by that I mean.. I dont know much at all, but I do know when there is winnings.
Now...... I got $30 free chip from LuckyLedgends Casino and I did the playthrough and still going strong..
I want to withdraw my winnings, but for the very first time in my 40 years .. i hear about Litecoin, Litewallet and what else... and just few moments back i read someones complaint about the hassle to get that winnings.. can someone just tell me as I am not very good with the waiting forever and a day part....should I just blew the winnings at that Casino or is there a step by step guide to download whatever I have to and set up a wallet and so on.
If or when I get that money, do they payout in your own currency - mine is ZAR(South-Africa)
Hope u all are o.k. and always remember:
- be GOOD, if not, be Good at it!!
😉
há um mês
Hello.
May I ask if the casino told you that you can withdraw your winnings only by using Litecoin, perhaps?
Or what is the reason for your question, if I may?
As you can see here, they have many payment options. The only currency though is USD, as I can see there, so I'm not sure if that will be a problem for you.
Also, to gather more information, it is always good if you go through user reviews, for example. Here you can see that in this case the user rating is bad, so maybe it will really be worth reading why.
Well, let us know how you will decide here and what you are going to do, please. We'll surely like to know.
há um mês
I play 3month ago.i win 1700 but still pending.they need my wire document and bank statement so I send already everything my file.but still pending so cancle and new withdraw again. But they didn't check on my file .and same asking send email about my file .so I send agin. But still they send my money .wating 3month I'm all the go to chatting room .they said all the time same just wating .I'm wating too long enough. Can you help me my money back .I'm sme time play game another casino they pay back money .only this site never pay back .I play November how come there is it?I'm complaining but they no answer
há um mês
Why I'm writing about lucky legends. They didn't pay 3month ago.1700$.I'm go to chatting room all the time .they said my wire bank and statement so I send email alot. But they didn't check on me.so I'm asking they said same send my file email.so I send agin agin .but they didn't pay back and nothing to me. So I complain about thi casino. But still no answer. I need pay back my money .can you help me ?I send email .I have to approve my situation
há um mês
Hi, so I see that the problem could be in the verification. The casino has asked you several times for the same document right? When you send it to them, do they reject it or is the document still there as pending? Unless you pass the verification successfully you probably won't be able to withdraw, so I would focus mainly on what you send to the casino.
However, if it's just there and the casino hasn't commented on it and just keeps asking you the same thing, I don't really understand.
However, you did the right thing by filing a complaint and our team will look into it. I also thought that you have a complaint with Lucky casino but you are writing and talking about Lucky legends casino. There are two different ones, so could you please clarify to Nick again in the complaint which one it is so he can correct it if necessary?
I would be grateful and wish you good luck.☘️
