Hi, how long have you been waiting for your money? I see you're not quite the only one having this trouble.
When you say it happened to you for the second time, how did it turn out the first time? Did you get the money? If so, after how long?
I will wait for an answer.
First time I waited over 3 weeks I never ended up getting the money I end up just using it. This time I have waited almost a whole week still nothing as of yet. What can I do or tell them to make them hurry up and process my withdraw?
If you didn't succeed the first time and now you've been waiting for more than a few weeks, I'd probably think twice about opening a complaint. Our team would try to help you and let's see where it goes because I've seen that the casino solves complaints quite often and has a good safety index.
I would add that we give casinos 14 days to pay the player, but since you had a problem the first time I wonder how it will turn out now. I would recommend not to gamble with the money though.
What do you think, you'll file a complaint then?
so what should I do from here
I would recommend to wait a while, I mentioned the 14 days we give casinos, and try to inform about the withdrawal.
I have one more important question, are you verified in the casino? Also, you have no control over the withdrawal process and there probably won't be much to speed it up, so patience will be what is needed.
However, if nothing happens, you won't have any information, so then I gave you the link in my previous answer (text in green letters) and you can submit a complaint to us and our team will try to help you.
BOM DIA ESTOU CONFUSO COM MEU CASSINO EMPIRE NÃO CONCLUÍRAM MEU SAQUE COM A DESCULPA DE QUE TEM CARGA DE TRABALHO E TODOS OS REPRESENTANTES COM QUEM FALO COMIGO TAMBÉM ME DÃO UMA DESCULPA DIFERENTE. LONGE DESTE CASSINO E SERIA BOM BAIXAR A CLASSIFICAÇÃO
Hi there. Pardon me for saying that, but it is really not that obvious something unfair is ongoing. Perhaps the casino is facing some sort of technical problem, and the staff did not receive precise information they should forward to players. Very common if you ask me.
Skip the capslock please and tell us more about this situation instead. 🙂 It would be good.
For example, when did you submit the withdrawal request?
O pedido foi enviado em 26/10. O problema é que as desculpas que eles estão me dando são diferentes e eu PRECISO do meu dinheiro imediatamente.
PRECISO DA SUA AJUDA IMEDIATAMENTE PRECISO DESTE DINHEIRO. ALGUNS REPRESENTANTES DO CHAT ME DIZEM QUE ESTÁ NA FASE FINAL OUTROS ME DIZEM QUE AINDA ESTÁ NA FASE DE PROCESSAMENTO ENTÃO ELES ME DIZEM QUE HÁ PROBLEMAS TÉCNICOS COM ELE OUTROS ME DIZEM QUE HÁ UMA GRANDE ANALIPSIA DE LOG KOS. PARECE QUE ESTE CASSINO NÃO QUER PAGAR E EU NÃO POSSO ESPERAR OS 14 DIAS PORQUE PRECISO DESTE DINHEIRO. ENTÃO SE VOCÊ PUDER ME AJUDAR IMEDIATAMENTE, POR FAVOR
Unfortunately we are not able to do much right now. Only if a complaint for this casino is submitted our team can intervene. And let's not forget the 14-day timeframe, right?
When exactly have you requested the withdrawal?
Fiz uma reclamação. O que estão fazendo é uma chacota. Solicitei um saque desde 26/10 e todo dia ouço uma desculpa diferente. Quem pode me ajudar
May I ask where did you make a complaint, though?
I don't see any here on our website; that is why I'm asking.
Have you got any updates now after the weekend, perhaps?
Eu fiz a reclamação para você. Mas está tudo bem, o cassino pagou
It's good that you were eventually paid! To me, it seems you consider your complaining here on the forum to be an official complaint. Even though it is not, I'm glad you shared the experiences with us.
Thank you!
Boa noite, estou esperando há 5 dias um saque de € 74, entrei em contato com o chat ao vivo e eles continuam dizendo a mesma coisa, você pode me ajudar?
Está assim há cinco dias
To let them know that we care too.
Boa noite, estou esperando há 5 dias um saque de € 74, entrei em contato com o chat ao vivo e eles continuam dizendo a mesma coisa, você pode me ajudar?
Is this your first withdrawal request at this casino, or have you had some successful ones before?
Our team is not able to intervene in your complaint yet, so we have to wait and see how it will go.
I hope soon we'll see some movement there.
Sim, este é o primeiro saque que solicitei
Obrigado pela sua resposta, esperarei 14 dias, o que é necessário. Se nada acontecer, retornarei para informá-lo. Hoje é o sexto dia. Estou esperando a retirada.
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