Hello, I saw that you managed to start a complaint, which was definitely a good step. Our team will investigate the situation and try to help you. I hope we can do that, because casinos should take these situations and requests seriously and not lightly. When you wanted to close your account what was their reaction ? What did they say to you ?
Olá
Escrevi para o chat ao vivo do Quick Win novamente ontem à noite e expliquei que agora tinha registrado uma reclamação. Menos de um minuto depois, fui expulso do chat e não consigo mais fazer login (o administrador o desativou).
Então meu pedido finalmente foi atendido. É uma pena que não tenha acontecido da maneira normal.
Meu problema com o Quick Win agora foi resolvido.
Obrigado
Oh,
Thank you for the good news; at least you can forget about this awful experience and move on.
Will you be interested in looking for another casino, I wager? 🙂
Olá a todos, estou com problemas para sacar meu saldo no QuickWin. Eu configurei o método de saque visa e ele saltou 3 vezes. Agora eu tentei com a transferência bancária internacional, a conta do jogo não requer nenhuma verificação necessária.
Hello,
I think it's important to reach out for the support asking them for advice. For instance, do you know why the visa option failed three times in a row?
Have spotted any pup up sayin what went wrong? I'm trying to say the best option is always to ask the support.
Try that, please, and let us know how it goes.
Entrei em contato com o suporte e eles me disseram que é um problema do provedor.
Hello,
this explanation makes sense to me. What about the banking transfer, is it in progress? If you have any issues with the wire transfer, I would suggest asking them to come up with a working spare option.
Please let us know how things are going as we would like to see you get paid.
Olá, este é um site sério?
Hi. Feel free to read all the relevant information about the casino here, and read also the user reviews, which are a bit mixed, so you need to make your own opinion. The safety index is pretty well, though, and the casino is pretty good in solving the complaints as well.
Are you thinking about joining this casino?
Is quickl win casino scam
Hi, is that a question or a statement? Did something happen to you in the casino why are you writing? Can you please describe your current situation better?
Olá em 17/09 escrevi para o suporte da Quickwin convidando-os a fechar minha conta porque eu estava jogando acima das minhas possibilidades sem me controlar, em resposta eles carregaram um bônus na minha conta e me colocaram em contato com um dos seus funcionários no telegram e nos meses seguintes escrevi várias vezes para fechar minha conta mas pelo contrário eles só carregaram mais bônus e eu continuei jogando sem limites, gostaria de perguntar se havia algo que eu pudesse fazer, obrigado e tenha um bom dia
Hi.
I am sorry that the casino wasn't able to close your account yet. Let me ask you, though, what reason for the closing of your account you stated, please?
It is very important to clearly write the reason, because if you just tell them that you'd like to close your account because, let's say, you don't want to play anymore, it is logical that they will try to keep you there.
A different situation is when a player says that he needs to close the account due to the gambling problem, of course. In this case, the casino should close it right away to avoid any future issues that could happen to this player.
Do you see the difference there? 🤔
Let us know, please, what your reason was, and then we will see what can be done, and hopefully we'll be able to solve it out.
We'll wait for your reply.
Ele citou todas as mensagens na íntegra:
17/10
oi, ficaria feliz se fosse possível fechar minha conta
28/10
por favor banir minha conta
22/11
banir minha conta por favor
todas as respostas a essas mensagens foram bônus/dinheiro de volta
obrigado e espero ouvir de você
Esqueci de escrever que em resposta à mensagem 17/10 me perguntaram por que queriam me banir e eu respondi "Neste período começo a jogar mais do que posso e é melhor para mim dar um tempo do jogo"
Hi there.
It's great that you informed the casino that you felt you spent far too much and that you could not control your passion.
If you only say, "please ban my account" the human on the other side of the screen has no idea about your worries. Instead, he does what he can to avoid losing a loyal customer.
With all due respect, it will be better to consider a permanent self-exclusion.
Some casinos state in the rules that the strict instruction concerning account closure. Has this casino something like that? I wonder whether you have been chating with a bot; these days it may happen very easily 🙁
To be certain, though, I think it would not hurt to submit a complaint against the casino; at least our experts have a chance to investigate.
This link leads directly to the complaint feature 👈
Don't worry, we will be here to help you if you come across any doubts.
Hello, did you also get to explain why it takes so long? We give the casinos exactly this time horizon to pay the player.
Was it necessary for you to verify or not? Did you play with the bonus or not?
However, I saw that you managed to submit a complaint and our team will look into the whole case. We'll see where it goes and if and when you get the money. I'd like to get this resolved as soon as possible but I won't get ahead of myself.
If you have any news, feel free to share it with me.
I see, then starting a complaint was a good step and I hope we can help you. Sometimes it can take a while but the casino should always explain what's going on instead of just giving you a different timeframe all the time.
Anyway, we will have to wait for further developments.
Good luck. ☘️
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