Hello. I am sorry we could not help you with the issue you have at this casino, as it is related to the sports betting. Have you tried the sites Radka had recommended to you, by any chance? I will post the links again, just in case:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Wishing you all the best in solving your issue. 🤞
Não sei se você leu... repito:
Eles primeiro me acusam de infligir 11,5. Peço que me dê explicações e devolva o dinheiro.
Em segundo lugar, acusam-me de violar o 12.7 (atividades ilegais), este último vai contra a minha pessoa e o meu bom nome. Isso é uma reclamação, mesmo que você queira encobrir como uma disputa de apostas esportivas (NÃO É)... Peço que devolva o dinheiro que me foi roubado. E você Guru Casino... é o responsável pela alta classificação que deu ao Suprabets.
Hello. Thank you for your post. I can see, that you have not mentioned the violating of the terms 12.7 (illegal activities) anywhere in your complaint before. If you feel that this new information is not related to sports betting and is worth mentioning, please contact our complaint team about this matter, so they can work with this new information from you, and see what they can do about it, in order to help you out.
I am sorry we couldn't help you out with your case before, Petronela has explained the reason in your complaint: "We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance. I understand your assertion that sports betting is not related to your account closure. However, respectfully, based on the listed rule 11.5, I contend that sports betting was the primary reason for your account closure. Rule 11.5 is comprehensive and contains paragraphs directly related to your betting habits and the games you wager on."
Also, I would like to ad, that we are not trying to cover up anything, we're always keen to keep things transparent, so everyone is able to see all the information we provide. Unfortunately we are not able to return your money to you, we will try to help you out, so casino will do that, but only in case that it will not be sports related.
The safety index of each casino is based on many factors, which we take into consideration regarding casino, as per casino games and not the sports, as we do not have any team, which could gather these information and include those in the safety index.
Please try to contact our complaint team with the new information, so we can see if they could move any further with this issue of yours.
I wasn't gonna write anything more, but I have to react to this:
However, respectfully, based on the listed rule 11.5, I contend that sports betting was the primary reason for your account closure. Rule 11.5 is comprehensive and contains paragraphs directly related to your betting habits and the games you wager on."
Most of the cases and situations mentioned in this rule are not possible to prove and not possible to verify.
It's easy to show that someone used double accounts or some money laundering probably, but the betting habits are something else.
Basically they are asking here to make a betting decion based on radnom pick, 1 X 2 with their eyes closed. Only in that case you are considered as recreational player, but also only if you don't win. Try to win some large multibet, and try to withdraw that amount, same thing is going to happen.
If I like to search for best odds and compare the odds, and look for tonight's lineups, who is injured and who plays in a team where he doesn't want to be, if I follow social posts of players, if I follow the odds developments and the change throughout a day, and after all that find some value for me somewhere, I have every right to to take that bet and try to cash in on my hard work.
I consider my research a hard work.
If the Casino on the other hand, finds this process to be unfair, they have every right to declare a bet a voided bet. And they have a right to limit players they see as a pattern or professional players.
But, for a thousand and first time, they don't have the right to steal your money as some crazy imagined compensation for something!
Actually they could have that right If they were to prove that all of the mentioned activities are against the betting rules of the gambling and sports licence holder.
And than also, the licence provider has to confirm that this praxis of confiscating funds of players for compensation is in compliance with current laws of the state, in this case Curaçao.
I simply don't see it as possible, I mean you have drug cartels with convicted members where the state has trouble in confiscating all of the property due to legal reasons.
In short, suprabets treats us worse then the members of drug cartels are treated from the state.
I'm not saying I disagree with you,
yet the player has to declare that to the licensing authority, in my opinion.
Once sports betting gets directly involved, and as you probably noted, there has been an update saying, "they accuse me of violating 12.7 (illegal activities)" which also indicates this case is out of the simply fair or not fair perspective we aim to apply, there is little we can do.
Where we lack the expertise to proceed further, in casino matters, the usual recommendation is to reach out to the authority, when sports betting accrues, however, we expect experts to push forward. Here comes the aforementioned list of other websites focusing on sports betting.
Até mesmo todas as evidências que enviei a eles. Você rejeita a reivindicação. Eles dão a desculpa de que seria uma aposta errada, minha afirmação não é essa. É sobre o dinheiro roubado pelas suprabets... e mesmo que você não queira admitir, você é o responsável direto pela altíssima pontuação de segurança. Eles são uma vergonha.
Sorry your complaint was rejected, not by us, here on forum, but by our complaint team, as they have a strong believe, that it wouldn't be possible to process it any further due to the relation to sports betting.
I can somehow understand your frustration, but you have voluntarily deposited money to this casino, right? Then you have played, as you said in your own words: "The games I played in the casino are sports bets." The casino has accused you of violating their terms, which are related to sports betting, and this is the reason, that our complaint team can not help you with this issue. Even though you think that the casino has stolen money from you, it is related to your gaming activity, and it was sports betting.
Also when you say: "you are directly responsible for the very high security score", you are actually right. Safety Index describes various casino aspects. However, it does not contain anything related to sports betting. We do not consider sports betting rules or activities, because we only focus on the casino part of the business. Thus in my opinion, this is just a deep misunderstanding from your side.
Unfortunately there is nothing else to add to this conversation, as we have said and explained everything regarding. I really wish you all the best, and hope that some of the sites, we have recommended to you, will be able to help you with your case.
Suprabets.com scammed me as well. I made some money on a sports bet and followed up by making a lot more playing blackjack. Only once i tried withdrawing the money i made i got hit with the following message : "Client restricted acess from withdraw action" with no explanation whatsoever.
They don't answer me trough emails or trough the website message system and i just can't get my money off of the website. They are literally robbing me. Searching online i realize there are many many more people with these same complaints so how are they still up and running after stealing all these people? I was following Martina44 story on this website and others and i tried reaching her to know how she got her money back but i feel lost, please help me get my money back from these scammers
I am really sorry about the issue you are experiencing, and we could try to help you out. May I ask, when exactly have you requested the withdrawal, and is your account fully verified at this casino? Please provide some more details, it'll help us to understand all this better. Will wait for your reply.
Hey thanks for trying to help me!
I created my account on the website last saturday and sent the verification documents on the same day ( personal id and proof of residence). Got them verified on sunday at like 10 AM and that's when i first tried to withdraw and got hit with the same message that i'm still getting ( Client restricted acess for action withdraw).
And that's it, when i check my documents status they are all verified, i can still make deposits (of course they wouldn't restrict that) and i can still use the website, i just can't get my money out and they won't give me an explanation trough any means of communication.
I made the first deposit of 170 BRL and trough betting i got it up to 271 BRL, i know it may not sound much but it is my money and it really really matters to me, this whole situation got me so down i can't even explain.
I will be linking a picture of the message i get
No worries at all, we are here to help. Have you actually tried to send them an email about this issue, or have you communicate only thru live chat with the casino? The live chat is not always able to explain this kind of matter, actually. Try that, please, and if there will be no explanation, our complaint team will try to contact them. Let us know, whenever you have any news, we'll wait for you to reply.
Hey ! They finally paid me !
I had sent emails tough, and they didn't answer any of them, i reached out on a lot of different platforms and trough live chat and yesterday i randomly tried to withdraw and it went trough, the money didn't actually come until now, tough.
So they paid me, but, i advise against using this casino, they made it very very very hard to get my money out of their website.
That is a great news. So how long did you actually have to wait, that you are saying it was very hard to get the money, I wonder? Usually we give casinos 14 full days to proceed the payment, actually. Anyway, I am glad it went thru, and let us know, please, when you receive the money, so we know, that everything is ok.
Eles ainda me enganaram nas suprabets cancelando minha conta quando eu sacava, eles deveriam evitar que mais pessoas caíssem nesse golpe
Care to elaborate, please? You may help others avoid the same complications. Let's start with why the account was closed in the first place, shall we? I think that would be appropriate.
Primeiro, quando eu ganho, me peço para jogar x3 para poder sacar com uma taxa mínima de 1,3, depois concordei em jogar o depósito. O que eu estava pedindo, acho que é isso que eles estão pedindo para perder o dinheiro, instantaneamente minha conta foi bloqueada sem acesso a ela e eles apenas optaram por dizer por e-mail: Caro jogador,
Sua conta foi sinalizada por violar nossos termos e condições ponto 11.5
De acordo com nossos termos, encerraremos sua conta
Foi o que escreveram sem qualquer explicação, e eu só fiz apostas normais em mercados competitivos, já passou um mês e já não respondem aos meus emails, que também nos termos deles que li quando foi bloqueado podem devolver o dinheiro , para os quais não há resposta porque suponho que me bloquearam de responder aos e-mails da minha conta...
Portanto presumo que esta casa de apostas seja uma farsa total, e lendo alguns fóruns não fui o único que aconteceu com ela no meu caso, existem muitos semelhantes…..
Ou você perde seu depósito ou se ganhar você ainda o perde... Eu nem quero que eles me paguem meus ganhos, mas mesmo que seja meu depósito...
Espero que isso não aconteça com outros novos usuários que às vezes depositam quantias maiores e acabam sem nada.
obrigado por me ler
Could you be more specific and tell us, please, what rule were you supposed to violate? Did you have any real money balance before the casino blocked your account?
Let us know if you need our complaint team to intervene, perhaps, and try to solve the issue.
supostamente fraude, que não fiz nada de errado, apenas apostas normais, meu saldo permaneceu em 215 soles e 2 apostas abertas... como minha conta já está bloqueada não posso saber mais detalhes no momento mas comecei com depósito de 50 soles e como ganhei mais do que deveria, acho que por isso me bloqueei e se você perceber que não sou o único que tem isso acontecendo com eles, já é uma prática comum nesta casa de apostas, meu erro foi não investigar
Eles deveriam ser chamados de Guru Slots... já que são sempre incapazes de resolver as fraudes desse golpe de cassino.
Econetperu... Eu tento Curaçao Gaming. Para rezar. Mas é quase certo que o que foi creditado na conta não retornará, no meu caso foi mais de 500usd. Neste Guru Casino altamente avaliado Scam Casino.
supostamente fraude, que não fiz nada de errado, apenas apostas normais, meu saldo permaneceu em 215 soles e 2 apostas abertas... como minha conta já está bloqueada não posso saber mais detalhes no momento mas comecei com depósito de 50 soles e como ganhei mais do que deveria, acho que por isso me bloqueei e se você perceber que não sou o único que tem isso acontecendo com eles, já é uma prática comum nesta casa de apostas, meu erro foi não investigar
May I ask if it is related to sports betting, perhaps? If yes, our team will not be able to help you out, unfortunately, because we do not have any branches dealing with it yet. I could suggest some sites, though, if you need to. Let us know, please.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
