I believe that when I read the complaint I can already refute this statement, and in it I learned that you have already managed to verify and now you will wait for your withdrawal.
I firmly believe that it will already be hassle-free and everything will go smoothly.
Be sure to let me know if you got your money. 😊☘️
Sim, muito obrigado, tenha um bom dia
ladies and gentlemen
I work in the field of legal and tax consulting, and I have a client who has a big problem with the gambling site Verdecasino The money was deposited 4,000 euros and he won and the money became almost eight thousand euros, but unfortunately, the sports on the site blocked his account to verify the payments, and this is not fair or unfair. It is true that the account is blocked after it is confirmed that he has his money in his account and they did not send it to him, and they tell him to wait so that we can verify the payments that entered your account. For the record, he sent them all the supporting documents that the money was paid from his bank account. Is there anyone who can help him?
Can you please delete my account?
Hello and thank you for your post. I can understand that this must a very unpleasant situation for your client. To help your client, though, there is only one way here, and in order with GDPR (General Data Protection Regulation), there is no other way. He/she has to submit a complaint with our team here in Casino Guru. The complaint is free of charge and here, in this guide 👈, you will find all the useful information about the process, which can be really helpful to your client. To submit a complaint, he/she just needs to click/tap on this link, please.
I hope this will answer your question and will help your client.
Estou com um problema com a bagunça verde, pois agora perdi a paciência e quero escrever um post sobre isso.
Estou tentando sacar há meses e me falam que é necessária a verificação KYC, eu envio os documentos, me mandam esperar a verificação, os dias passam e eu jogo o saque novamente e acaba assim... mas hoje não quero mais perder dinheiro então faço um saque de 300 euros e caio novamente na verificação kyc que quero documentos etc.. Envio os documentos novamente, espero e eles me dizem que não' não atender aos requisitos. Devolvo os documentos conforme me dizem e me fazem esperar. Agora perdi a paciência e não quero esperar mais. Quero que meu saque e os documentos que enviei sejam pessoais e claramente visíveis para que não haja mais desculpas para não prosseguir com a verificação.
Hi, according to what I've read the main problem why you can't withdraw is the verification of your account. Have you been informed what specifically seems to be a problem in verifying your account? First you will need to successfully pass it to be able to withdraw money. But I guess if it's been going on for two months, that's a long time.
I also noticed that you have filed a complaint, which I think was the right thing to do, so our team will try to help you.
I hope it will be successful and you will be able to verify and withdraw. If you have any new information about your case, please let me know.
Acabei de escrever para o suporte ao cliente do cassino e eles me disseram que acabaram de verificar minha conta e veremos como será o saque, vou mantê-los atualizados
So that means your account has already been successfully verified yes ? Of course now we will wait if the withdrawal is completed or not. I hope you will come with a positive update.
Fingers crossed. 🤞
Sim, depois que escrevi para você, eles confirmaram e prosseguiram com a verificação da conta. Ainda estou aguardando a retirada. Vou mantê-los atualizados.
Perfect and thank you.
I'll be waiting then. 🙂
Todos os itens chegaram em ordem.
Eu que agradeço
Well done so everything turned out good in the end. Congratulations and I hope you enjoy the win. 🎉😊
Nevertheless, could I ask you to share this information in your complaint and write to Petronela that you have already received the money so that she can close it ? That would certainly be appropriate.
Anyway, will you continue to play in this casino even if you had troubles here and give it another chance or will you find another one ?
Im very disappointed on casino guru giving this scam casino such a high grade. Tons of people are having problems getting their money. So do i. Verification still not done after a week, and judging by the TONS and TONS of complaints found on the internet, it wont be for a long time.
Hello.
You know we are not judging by the tons and tons of complaints found across the internet.
These days, people are used to complaints, but that does not mean they are correct to the last letter, does it?
So, instead, we follow our own principles.
Feel free to browse the Fair Gambling Codex 👈 This methodology is applied to everything we do at Casino Guru.
A reasonable addition would be another transparent guide "Learn About Our Casino Review And Rating Process"
Remains to say that if you have an undisputed issue with this casino, we are ready to handle your concrete complaint. Once the conclusion is reached, an unresolved complaint may affect the current safety index.
As you may see, even this part is covered in the Safety Index 👈
Please do not assume I'm opposing you, my goal is to help you understand we have our way.
Olá, também depositei algumas vezes no Verde Casino. Eu não gosto disso lá. Eu queria encerrar permanentemente minha conta. Eu escrevi um e-mail. A resposta foi: sem a verificação KYC não é possível encerrar minha conta. Eu não acho que esteja tudo bem, o que posso fazer agora
Hey there!
Sorry to say that, but you won't get a reply from a closed account user.
On the contrary, though, decent casinos prefer to verify you before the account is blocked, to prevent you from creating another account in the future, which may result in a multiple account rule breach.
Does it make sense to you, please?
I'm right here if you have questions.
Boa tarde!
Depositei 40 euros e consegui 352 e requisitei levantamento pois achei a plataforma estranha..
Porem dizem que o levantamento por Ethereum pode levar ate 7 dias?? Acham isso normal? em muitas outras casas de apostas que uso levanto em menos de 2 horas.. Aguardo ajuda!
Hello. I do understand your concern, but as Kristina has explained to you in your complaint, we usually give casinos 14 full days to proceed the payment. So try to be a bit patient here, and let us know whether there's any update regarding your withdrawal.
Cuidado com esse cassino, eles vão retirar seus bônus e promoções de repente e você só poderá jogar com seu saldo real a partir de então. Não apoio esse tipo de iniciativa desonesta sem dar maiores explicações apesar de ser obrigado a concordar para poder usar o cassino.
Cuidado. Minha experiência foi desagradável com este cassino e já solicitei o fechamento de minha conta.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
