Yesterday I contacted live support again. Finally the problem was resolved and they credited the winning prize to my account. Event though they were 9 days late, I'm still happy that I it's finally resolved. Now I'm going through the withdraw process. Thank you for your help!
Olá, alguém pode atender a minha reclamação?, foi aberta na segunda-feira. Obrigado
Bom dia, ganhei um jackpot de 62.000k no Wazamba e depois de pagar 25.000 euros fecharam a conta sem me darem explicações...péssimo
Yesterday I contacted live support again. Finally the problem was resolved and they credited the winning prize to my account. Event though they were 9 days late, I'm still happy that I it's finally resolved. Now I'm going through the withdraw process. Thank you for your help!
9 days is quite a lot but in the end the most important thing is that you got the prize as you say.
When you mention that you are going to withdraw money now, make sure you let us know how that goes as well. What payment method do you use ? 🙂
Olá, alguém pode atender a minha reclamação?, foi aberta na segunda-feira. Obrigado
Hi, here is a timer that is important for all parties. Tomas has quite a lot of complaints and he tries to get to each player as soon as possible but you have to be patient. He will look at your messages you sent him and then he will answer you.
But about your situation. I don't think it's right to just close a player's account without an explanation and it would upset me too. When you hit the jackpot, congratulations, but I don't really understand why you were only paid half of it. Did the casino explain that to you ?
Anyway, I hope it gets sorted out and you get all your money. If you have an update be sure to let me know.
eles me responderam isso.
https://anjmy1969.blogspot.com/2024/03/sammelklage-gegen-wazamba.html
hello there! It has been some time 🙂
I just want to mention your rejected complaint 👈 in order to keep the conversation fair. I also vividly remember the debates surrounding it.
Take care.
I was afraid of this. Well, the only way seems to be patient with the complaint.
I imagine Tomas will ask the casino representative for further explanation. Until the complaint reaches this phase, I fear we won't have more to add. I'm sorry.
I'll be hoping as well, whatever new news you have be sure to get back to me. 😉
Com licença. O que significa decisão administrativa? No chat ao vivo me dizem que minha conta foi encerrada por decisão administrativa
Prezada Radka,
Gostaria de responder porque acho esse tema com Wazamba e companhia muito importante.
Seus colegas me ajudaram muito bem e profissionalmente naquela época.
Tenho um escritório de advocacia em Curaçao que possui meus documentos. Pode ser claramente comprovado que não recebi nenhum ganho.
Estou, portanto, à procura de outros vencedores que tenham experimentado a mesma coisa.
Tenho certeza de que você concordará comigo que seria muito dinheiro para você pessoalmente, ao qual você tem direito.
É por isso que não vou desistir e vou tentar de tudo para conseguir os ganhos.
A justiça deve prevalecer, não acha Radka?
Gostaria de agradecer novamente a você e aos seus colegas pelo grande apoio prestado naquela época.
Saudações
enviado para você por Anja Meyer
PS: A dica sobre uma ação coletiva veio do advogado.
Com licença. O que significa decisão administrativa? No chat ao vivo me dizem que minha conta foi encerrada por decisão administrativa
Hi, it may be based on their decision, but I can't tell you for sure what exactly is behind it. Casinos sometimes resort to this, but it is important that you have cashed out and have an account with 0, so you don't have any money there. If these conditions are not met, then the account should not be closed.
I would say, or I think it is, that one of the reasons can be when a player wins a lot of money and the losses are not so big. In that case I can imagine that something similar could happen, but obviously the reasons could be different. The casino probably won't say them so it's a pity because sometimes a fair explanation would be appropriate.
So the casino has come up with this, yes, they're closing your account ? 🤔
A minha conta foi encerrada após um jackpot de 62.000 euros. Já tenho uma reclamação aberta com seu colega Stephan
Prezada Radka,
Gostaria de responder porque acho esse tema com Wazamba e companhia muito importante.
Seus colegas me ajudaram muito bem e profissionalmente naquela época.
Tenho um escritório de advocacia em Curaçao que possui meus documentos. Pode ser claramente comprovado que não recebi nenhum ganho.
Estou, portanto, à procura de outros vencedores que tenham experimentado a mesma coisa.
Tenho certeza de que você concordará comigo que seria muito dinheiro para você pessoalmente, ao qual você tem direito.
É por isso que não vou desistir e vou tentar de tudo para conseguir os ganhos.
A justiça deve prevalecer, não acha Radka?
Gostaria de agradecer novamente a você e aos seus colegas pelo grande apoio prestado naquela época.
Saudações
enviado para você por Anja Meyer
PS: A dica sobre uma ação coletiva veio do advogado.
Hello again.
As we have tried to explain to you on numerous occasions, what you still perceive as some form of justice is far from a fair perspective. I am afraid nothing has changed.
Therefore, I think there should be a proper response when you approach members who are unaware with your general truth once more.
So, one more: is this whole thing still about our rejected complaint, please? We were even unable to determiate the desputed amount due to your inconsistencies. If this is related, I ask you kindly to keep it fair and square for others. That's all I ask from you.
Attorneys operate in distinct ways, lawsuits provide them their wagers 🙂
I have been discussing a fair approach instead.
A minha conta foi encerrada após um jackpot de 62.000 euros. Já tenho uma reclamação aberta com seu colega Stephan
Hi there! And, congratulations!!!
I saw the reply:
"To be fair @stefan I ask you to change the amount of the claim, the casino paid 3 pending withdrawals and now the missing balance is 27000. Thanks"
You know that when you win big, especially a jackpot, the casino will most likely close your account and investigate your gaming history. because the win is quite big. Sometimes they need to cooperate with related game providers, since most jackpots are paid by game providers.
In any case, I'm glad to see the withdrawals have been moving!
Obrigado Radka por sua enorme gentileza. Esperemos que tudo se resolva. Estou tão preocupado🙁
Olá Radka! Estou com tanto medo de não ver meus ganhos 🙁
I sympathize with you and I would also be worried, but since they have already paid you some part of it, that would probably put me at ease.
Also, the fact that Stefan contacted the casino and their high safety index could be a good sign. I know it's not pleasant to wait in a situation like this, but for now it's the only thing we can do and I firmly believe that you will get the rest and enjoy the money.
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