há 6 meses
Se desejar discutir algo relacionado com Winshark Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Winshark Casino - discussão geral
há 6 meses
Estou muito curioso para saber quanto tempo levará para processar o saque e verificá-lo. Ontem carreguei os documentos no cassino e concluí com sucesso uma verificação de identidade ao vivo. Pouco tempo depois, não consegui ver nenhum documento em minha conta. O chat ao vivo não me ajudou e me disseram para entrar em contato com o departamento KYC, o que fiz. Infelizmente, eles não responderam nada. Vou apenas esperar para ver o que acontece nos próximos dias, porque uma vez dizia que o processamento demoraria 24 horas e outra vez demoraria 72 horas. Tenho 500 euros à espera do levantamento.
Traduzido automaticamente:
1
há 6 meses
Hey, I saw that this casino is still fresh, so we don't know much about it. Anyway, thank you for coming here and telling us what you're going through.
As far as verification is concerned, it's a shame that the casino can't answer you and therefore share important information. I hope that they don't come with the fact that you are still not verified and reject your withdrawal.
Anyway, let's be surprised and see if your money comes without any problems or not. Did you use any bonus here as well or not ?
I'll keep my fingers crossed for you. 🤞
há 6 meses
I have the same exact problem!
it has been 10 days since my withdrawal request..
há 6 meses
E sua conta foi verificada?
Traduzido automaticamente:
há 6 meses
They sent me an email 4 days ago claiming that my account is now verified. It took 6 days to complete the verification process.
Now that the verification is over, my withdrawal of 500 is still pending and no one from finance is replying to my emails
há 6 meses
Recebi um e-mail hoje dizendo que deveria enviar alguns documentos. Fiz isso e logo depois recebi um e-mail informando que minha conta havia sido verificada. Em seguida, enviei outro e-mail e perguntei quanto tempo levaria para processar meu saque. Nenhuma resposta ainda. Também joguei sem bônus.
Traduzido automaticamente:
há 6 meses
Hoje minha conta foi verificada depois de enviar mais alguns documentos. Agora estou curioso para saber quanto tempo levará o pagamento. Joguei sem bônus
Traduzido automaticamente:
há 6 meses
Recebi agora este e-mail
Traduzido automaticamente:
há 6 meses
Is your account fully verified at this casino, or is this your first withdrawal request?
I've seen that you have submitted the complaint and our team is waiting for you to answer some additional questions there. Could you please do that? Just use this link if you wish so.
há 6 meses
They sent me an email 4 days ago claiming that my account is now verified. It took 6 days to complete the verification process.
Now that the verification is over, my withdrawal of 500 is still pending and no one from finance is replying to my emails
há 6 meses
Oh, ok. That is good that your account is verified now. Hopefully, you will get the money soon. Usually, we give casinos 14 full days to proceed with the payment. Make sure to keep us updated, please.
há 6 meses
I will. Thank you very much!
há 6 meses
They just made the payment
há 6 meses
Agora mesmo, já está na minha conta
Traduzido automaticamente:
há 6 meses
I did not like the fact that I had to make a complaint here for them to actually pay me.
i will close the account for a while and make up my mind later.
há 6 meses
Sometimes you have to do whatever it takes to get the money. I'm not even happy if players have to make complaints and it can't be solved without that, but unfortunately that's the way it goes sometimes.
However, would you be able to write the fact that you got the money to Tomas in the complaint so that he can close it ?
Of course I understand that you want to take a break from them and I am not at all blaming you. It's probably the best thing you can do for now.
Good luck and have a good time.
há 6 meses
Will do.
Thank you for your help. You are all amazing
